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Join us and find endless ways to connect to our customers while moving the world forward.
Use your customer service skills to give people the power to connect.
Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.
Job Description:
Delivering best-in-class service is just the beginning. As Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.
You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.
What you’ll do:
What you’ll bring:
Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN$23,650 (before Taxes)
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is NOT a Work from Home role, you need to work in our office 100% of the time.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Your future is calling. Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Naucalpan De Juarez, Estado de Mexico, MexicoIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.
Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.
To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it is typically three to five weeks to be onboarded and start.
If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.
This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.
This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.
Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
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