Job Description:

At Cricket Wireless, we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more. 

Responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market.

Key Roles and Responsibilities:

Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.

Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct and fair dealing.

Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.

 Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.

Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.

Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.

Validates that Authorized Retailer merchandising is displayed according to plan.

Delivers training on Crickets systems, products, services, promotions and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.

Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners; researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Required Skills

Industry Knowledge

Knowledge of Product Line

Retail Operations

Retail Customer Interaction

Territory/Module Management

Education: Bachelor’s degree preferred.

Experience: 1 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred, excellent negotiating skills to achieving sales goals, analyzing sales trends, and operations management.

Supervisory: No.

This Position is in Atlanta, GA, there is no Relocation associated with the position. This role is considered a field position and cannot be done remotely and only within market. You will be supporting store locations weekly including Weekends, Holidays and late evenings.

Our Specialist Cricket Sales Managers earn between $52,400 - $78,600 of TSR + $16,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

#LI-Onsite

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.