Study Guides
Some of our most successful careers start right here.
We may use a pre-employment test to ensure that your skills, knowledge and abilities are right for the job. These may include multiple-choice tests, performance tests, interviews and/or role-play scenarios.
You will be informed of what tests are required for the job during the hiring process. All our selection practices meet federal government regulations and professional standards for development.
Some of our tests have a study guide to help you prepare.
Select study guides by job category to begin preparing for a career at AT&T.
- Basic Ability Test (BAT)
- Behavioral Event Interview (BEI): Customer Service Associate (CSA) (Large Bus)
- Behavioral Event Interview (BEI): Sales Associate (Small Bus)
- Behavioral Event Interview (BEI): Service Consultant (Large Bus)
- Business Services Instructor Assessment (BSIA)
- Call Center Virtual Job Tryout (CC-VJT)
- Consultant Assessment Process (CAP)
- Customer Associate Simulation (CAS)
- Customer Care Profile (CCP)
- Customer Contact Interactive Assessment (CCIA)
- Customer Service Assessment (CSA)
- Customer Service Representative / Maintenance Administrator Minicourse (CSR/MA-MC) Test Guide
- Customer Service Representative Test (CSR) Proctored
- Customer Service Representative Test (CSR) Unproctored
- Customer Service Rep Virtual Job Tryout (VJT-CSR)
- Executive Appeals Writing Assessment (EAWA)
- Marketing Panel Interview
- Operator II Telephone Ability Battery (OP-TAB)
- Oral Proficiency Interview (OPI)
- Sales Clerk Assessment (SCA)
- Sales Selection Test
- Sales Support Representative Test (SSRT)
- Air Conditioning Specialist Test II (ACST II)
- Automotive Maintenance Qualification Test (AMQT)
- Basic Ability Test (BAT)
- Building Maintenance Knowledge Test (BMKT)
- Building Maintenance Qualification Test (BMQT)
- Circuit Layout Assigner Test (CLAT)
- Computer Network Associate III Knowledge Test (CNAIIIKT)
- Customer Engineer II Knowledge Test (CEIIKT)
- Customer Service Assessment-Field (CSAF)
- Customer Support Technician Knowledge Test (CSTKT)
- Customer Systems Technician (CST) Certification Test
- Distribution Center Maintenance Test (DCMT)
- DPA III Qualification Test (DPA III)
- Engineering Qualification Interview
- Facilities Assignment and Control Systems/Loop assignment Center Minicourse (FL-MC)
- Internet Services Tier II Selection Test III (IST III)
- Logi-Serve Customer Assistant Test (L-Cat)
- Premise-Wire Technician Virtual Job Tryout (PT VJT)
- Service Specialist Test (SVSPT)
- Systems Specialist Technician Test (SST)
- Technical/Mechanical Test III (TMT III)