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Bilingual Customer Support Representative Priority Hiring

Lubbock , Texas

Overview

Love helping people get the most out of their tech? Let your voice be heard on our Call Center team. Here, you’ll connect our customers to the latest cutting edge technologies and gain skills you can use throughout your career.

  • Full-Time: may include nights & weekends
  • $10+/hour based on experience and education

Success Profile

What makes a successful Customer Service Representative at AT&T? Check out the traits we’re looking for to see if you have what it takes.

  • Compassionate7
  • Good Listener9
  • Helpful10
  • Quick-thinking9
  • Self-starter8
  • Trustworthy10
10

Bilingual Customer Support Representative Priority Hiring

Lubbock , Texas

Bilingual Customer Support Representative / Customer Support Specialist

If you have a knack for providing great customer service and innovative solutions, we’d love to meet with you. On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.


AT&T Bilingual Customer Support Representative Priority Hiring Event

Thursday, September 28, 2017
Come by to meet with our hiring team anytime between 1pm - 6pm

AT&T
2321 N. University Avenue, Floor I (North Employee Entrance)
Lubbock, TX 79415-1717

  • Bring your resume and be sure to dress to impress
  • Bring your valid photo ID for identification verification
  • If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours.

Important: For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment prior to attending this event.

Unable to Attend? – we’d still love to talk to you. Apply now to this job posting.


Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time.
What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers.
What’s in it for you?
Start with the paycheck: Bilingual Customer Support Representative / Customer Support Specialists start between $12.83 and $15.33 per hour plus a multilingual differential.
Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
If you’re 18 years or older AND fluent in the English AND Spanish languages, let’s talk.

Study Guide for pre-employment screening(click the link below to open the study guide)


Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Requisition ID 1752878 If you’re not ready to apply,
join our Talent Network to stay in the loop >
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What's this
job really like?

Whats this job really like for Call Centers

Applicant Experience

Here’s a step-by-step look at the Call Center hiring process.

  • The process will take approximately 4 to 6 weeks, depending on location.
  • Be sure to check your email regularly and complete each step within the timeframe given.
  • You'll need to complete and pass each assessment before moving on to the next step.
  • You are eligible to retake your assessments after 6 months if you don’t pass on your first attempt.
  • There's a chance your interview will be done remotely, so make sure you can connect on your end – and always remember to dress professionally.
  • Watch this video to see what the job's really like

  • Complete online application

  • Phone interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your
assessment

Our goal is to set you up for success at AT&T.

That’s why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And the final assessment happens over the phone and will focus on your bilingual skills to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Study Guides >

Need help with your application?
Visit our FAQ page to get answers and even chat with one of our Application Specialists >

Rewards

  • Compensation

    AT&T offers competitive pay and benefits, as well as other exciting rewards.

  • Employee discounts

    Enjoy immediate access to discounts on a wide range of items – from AT&T branded products and services to tickets for sports and entertainment events.

  • Paid time off

    Play as hard as you work! On top of paid holidays, AT&T offers Paid Time Off (PTO) to eligible employees for leisure and to handle personal activities. PTO includes bereavement and jury/court duty.

  • Paid training

    Rock your job with the support of innovative learning and development initiatives.

  • Tuition reimbursement

    Keep learning - tuition assistance is available for eligible employees to help cover education costs that have been approved by the company.

  • Savings Plan

    AT&T employees can plan for the future by enrolling in our AT&T Retirement Savings Plan (ARSP).

  • Insurance
    (medical, dental & vision)

    Get covered with our excellent insurance options - for you and your family.

"Love it"

Five star employee rating

Current Employee - ATT Customer Service Representative in Wheeling, WV

Pros

Calm, fun environment. You'll always get help when you need it. Constantly being told how awesome and being coached. Always room to move up. Salary, benefits, hours.

Cons

Not any cons. Love it so far


#LifeAtATT

We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

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    Making an impact

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    Ensuring every voice matters

    With 115,000+ employees in our employee networks, we celebrate the amazing things our differences bring to the table.

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    Putting military skills to work

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    Developing what’s next

    Whether it’s in AT&T Labs, the AT&T Foundry or our Mobile App Hackathons, we’re unleashing talent and turning big ideas into big possibilities.

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    Taking your career far

    With mentors to guide your way and lots of training opportunities, there’s no limit to how much you can grow or where your career can go.

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