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Installation Technician



Our Technicians keep millions of people connected to the wide range of services we have to offer. If you’re tech savvy, a great problem solver and love helping customers – take your career on the road with us.

  • Full-Time: may include nights & weekends
  • $11-20+/hr, depending on experience

Success Profile

What makes a successful Technician at AT&T? Check out the traits we’re looking for to see if you have what it takes.

  • Communicator7
  • Personable8
  • Helpful10
  • Detail-oriented8
  • Adaptable9
  • Tech Savvy7

Installation Technician


Works inside or outside to install and repair equipment, and/or services; Makes necessary connections to provide voice, data, and video service.  Duties may include but are not limited to the following:

Duties may include but are not limited to the following:

  • Install and rearrange inside wire
  • Install Network Interface Device (NID)
  • Place and replace Customer Premise Equipment (CPE)
  • Place cross-connects as appropriate between SAC point and the 7330 or its equivalent
  • Verify all service are working
  • Educate customers on the features and functionality of the services
  • Demonstrates, sells, and bills appropriate items of telephone service on contacts w/customers.
  • Selects location and installs equipment with customers, including inside wiring.
  • Performs the maintenance of the CPE equipment, wiring & jacks inside the customer’s premise up to and including the NID
  • Use simple meters to perform Go, NO-Go type testing.
  • Perform work in buildings, attics, basements, and crawl spaces
  • Perform work involving bending, kneeling, stooping, crouching, crawling, etc.
  • Use company PC to retrieve and complete orders
  • Works independently with little supervision
  • Works outside in all types of weather
  • Drives a company vehicle or may report directly to work location.
  • Positions AT&T as the premier provider of choice.
  • Uses and/or wears appropriate safety equipment and follows established safety practices and procedures.

    • Study Guides for pre-employment screening (click the links below to open the various study guides)
    • Assessment Information:
    • Technical/Mechanical Test - Field III
    • Premises Technician Inventory
    • Interview Information:
    • Premises Technician Assessment
    • Background Check Information:
    • Physical Abilities Evaluation

    • Ready? Apply now.
    • Prerequisites:
      • Specific assignments may involve driving a company vehicle.  These assignments require a minimum age of 18, an acceptable driving record and a valid driver's license.
      • May require the ability to drive a vehicle with manual transmission, depending on job assignment.
      • Satisfactory attendance record and performance ratings in present job.
      • Satisfactory results from a security investigation, as required, unless previously met.
      • Other factors which may vary based on work group requirements.

      • PhysicalRequirements:

        • Normal authorized medical evaluation for this job, unless previously met.
        • Must wear body belt and pouch with tools weighing about 15 pounds.
        • Physical Abilities Evaluation (PAE) will be required. Lifting will be required, up to 80 pounds, depending on assignment.
        • Uses hand tools such as screwdrivers, pliers, drills and wrenches.
        • To meet manufacturer's safety requirements on equipment used, candidate's body weight, plus tools and material, must not exceed 300 pounds for assignments involving ladder climbing.
        • Must be able to distinguish colors in accordance with specific job requirements.
        • Must be able to climb ladders up to 28 feet and work aloft with hand tools.
        • Requires the ability to climb poles and ladders.
        • Hours:

          Hours vary depending on assignment.  May be required to work day, evening, or night shifts; overtime, call-outs, weekends and holidays as required.  On-call availability may be required.  Out- of-town assignments may be required which may include travel and overnight stay.


          1. Classroom training.
          2. On-the-job training.

Requisition ID 1711235-1 If you’re not ready to apply,
join our Talent Network to stay in the loop >

What's this
job really like?

Whats this job really like for a Technician

Applicant Experience

Here’s a step-by-step look at the Technician hiring process.

  • The process will take approximately 4 to 7 weeks, depending on location.
  • Be sure to check your email regularly and complete each step within the timeframe given.
  • You’ll need to complete and pass each assessment before moving on to the next step. If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Watch this video to see what the job’s really like

  • Prepare for 1st assessment

  • Complete 1st assessment

  • Complete 2nd assessment

  • Interview and on-site assessment

  • Conditional job offer

  • Drug screening and physical assessment

  • Congratulations and welcome to AT&T!

How to prepare for your

Our goal is to set you up for success at AT&T. That’s why we’re providing you with the information you need to prepare for the entire application process.

Preparing for the TMT-F III

The Technical/Mechanical Test-Field III (TMT-F III) will take 30 minutes to 1 hour to complete. This is a computerized adaptive test (CAT) which will tailor questions based on how you responded to previous questions. The three sections will test your ability to:

  • Follow work instructions to solve problems
  • Apply mechanical principles and physical laws to solve problems
  • Assess work orientation and provide customer service in a variety of situations

Make sure you read the questions carefully, think through your answers before responding, and be aware of your timing. For details about the TMT-F III, review our Study Guide: Technical/Mechanical Test-Field III (TMTF III)

Preparing for the PTI-R

The Premises Technician Inventory (PTI-R) assessment will measure your job-related attitudes, behaviors and experiences. It’ll take 15 minutes to complete, and there really are no right or wrong answers. Although your test files will be valid for 21 days, you should try to complete the assessment immediately. For details about the PTI-R, review our Study Guide: Premises Technician Inventory (PTI-R) East, Midwest, Southeast, Southwest, West

Preparing for the PTA/WTA

If your answers in the previous assessment indicate that you’re a good fit, in one to two weeks you’ll take part in a Realistic Job Preview (RJP) and have an interview with the Hiring Manager. The Hiring Manager will conduct the Premises Technician/Wire Technician Assessment (PTA/WTA). It will take approximately 20 minutes to complete. You’ll be contacted within two weeks with the results. For details about the PTA, review our Study Guide: Premises Technician Assessment (PTA)

Final assessments and PAE

This is the final step in the Technician hiring process. A background check will be conducted and you’ll need to complete a drug screen and PAE within 48 hours. The Physical Abilities Evaluation (PAE) will be performed by a medical professional to determine your ability to perform the physical requirements of the job. You’ll be contacted within one week with the results. For details about the PAE, review the appropriate Study Guide for your region: Physical Abilities Evaluation TIPS (PAE) Southwest and East or Physical Abilities Evaluation TIPS (PAE) Midwest, West and Southeast

Need help with your application?
Visit our FAQ page to get answers and even chat with one of our Application Specialists >


  • Compensation

    AT&T offers competitive pay and benefits, as well as other exciting rewards.

  • Employee discounts

    Enjoy immediate access to discounts on a wide range of items – from AT&T branded products and services to tickets for sports and entertainment events.

  • Paid time off

    Play as hard as you work! On top of paid holidays, AT&T offers Paid Time Off (PTO) to eligible employees for leisure and to handle personal activities. PTO includes bereavement and jury/court duty.

  • Paid training

    Rock your job with the support of innovative learning and development initiatives.

  • Tuition reimbursement

    Keep learning - tuition assistance is available for eligible employees to help cover education costs that have been approved by the company.

  • Savings Plan

    AT&T employees can plan for the future by enrolling in our AT&T Retirement Savings Plan (ARSP).

  • Insurance
    (medical, dental & vision)

    Get covered with our excellent insurance options - for you and your family.

"Good company, good pay, a lot of over time"

Four star employee rating

Current Employee - U-Verse Premises Technician in Sunnyvale, CA


Good pay, benefits, over time, give all tools, uniforms and boots you need. Management is good at replacing them for you.


Never know what time you'll be done since you have to complete every job, same job could take you 45 minutes or 3-4 hours so it's hard to make plans


We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

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