Skip Navigation

Priority Hiring Events Jobs

Want to get the jump on an amazing opportunity? With our Priority Hiring Events, you have the chance to get the inside scoop (straight from the source). Come and see how your talents and passions could be put to work in a number of our red-hot career areas – including Call Center, Retail and Technician. It’s an awesome chance to meet with our team and discover the possibilities.

Customer Service Representative Sales Priority Hiring

Austin , Texas

If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you.
On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.



AT&T Customer Service Representative Sales Priority Hiring Event

Wednesday, December 13, 2017
Come by to meet with our hiring team anytime between 12noon-4pm
AT&T Sales & Service Call Center
4544 S. Lamar Boulevard, Suite 600
Austin, Texas 78745


• Bring your resume and be sure to dress to impress
• Bring your valid photo ID for identification verification
• If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours.

Important:
For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment
prior to attending this event.


Want to obtain a head start or unable to attend? – we’d still love to talk to you. Apply now to this job posting.


Do you like helping people get the most out of the technology they love?

Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?
Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
What's in it for you?
Start with the paycheck: Customer Service Representative- Sales start between $12.53 and $15.89 per hour (plus commission)...then, you will have the opportunity to receive an increase after only 6 months!
A full-time position with full benefits that include medical, dental, vision, 401k, tuition reimbursement, paid vacation off, and work/life resources.
Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.
Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
Customer Service Representative- Sales
  • Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal.
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
  • May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
  • May assist in training new employees.
  • Performs other duties as assigned by management.
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • May sell and provision wireless services, products, features, equipment and accessories
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
PHYSICAL REQUIREMENTS:
  •  No physical requirements

Required Qualifications:
  • At least 18 years of age
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation
TRAINING:
  • Classroom training
  • On-the-job training
  • On-line training
SPECIAL JOB REQUIREMENTS:
  •  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Requisition ID 1773822 If you’re not ready to apply,
join our Talent Network to stay in the loop >

"I love my career at AT&T"

Five star employee rating

Current Employee - Principal Business Manager in Alpharetta, GA

Pros

AT&T has opened my world to possibilies! AT&T has a career platform that is rich in opportunity. It provides so many areas of interest you have the stay with one company and work in very different and challenging roles throughout your entire career.

Cons

The big corporate environment can make you feel like a number if you let it. You have to take control and drive your career. Get engaged and have a vision for what you see your career as. This is now a check in and check out job. You checkin and live it to make a difference.


#LifeAtATT

We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

Doing Great Things

  • Man sitting in park, using laptop

    Building a brighter future

    In 2015, we saved $119 million in annualized energy – and that’s only the start of how we’re in the business of doing good.

  • Man sitting on stoop, talking on phone

    Making an impact

    We’re working to make a difference in our communities – like our $250 million commitment to education through AT&T Aspire.

  • Three peope in a business meeting

    Ensuring every voice matters

    With 115,000+ employees in our employee networks, we celebrate the amazing things our differences bring to the table.

  • Military man smiling

    Putting military skills to work

    We’re on a mission to hire the best talent – a big mission. We’re committed to hiring 20,000 veterans by 2020.

  • Two men looking over paper

    Developing what’s next

    Whether it’s in AT&T Labs, the AT&T Foundry or our Mobile App Hackathons, we’re unleashing talent and turning big ideas into big possibilities.

  • Woman speaking at a meeting

    Taking your career far

    With mentors to guide your way and lots of training opportunities, there’s no limit to how much you can grow or where your career can go.

Join the Talent Network

Sign up to receive a monthly newsletter and be the first to know about career events, new openings and exclusive updates.

Join Now

Saved Jobs

You haven't saved any jobs yet.