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Government Support Jobs

Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Specialist Network Support (Government)


Candidate will be responsible for providing management and technical support for AT&T Global Business Solutions National Security/Emergency Preparedness Control Center (NS/EP CC). This position requires the individual possess an extensive technical background along with project management experience. Broad ranging technical knowledge of specialized services GETS and SRAS in both the TDM and VoIP networks. The individual must also ensure the NS/EP CC team develops the technical proficiency to continue operating effectively after changes in personnel. This position must hold or be able to obtain a Department of Defense Secret Clearance.

Technical Support Administration

  • Supervise the teams responsible for the provisioning and maintenance processes of the NS/EP CC.
  • Direct staff in assessing impact situations and crafting solutions effecting the Government Emergency Telecommunications Service (GETS) in the AT&T network.

Telecommunication Services
  • Assist Control Center manager in updating CC Methods and Procedures, SRAS OA&M & Test Plans, MRT Cleanup while educating the Occupational Staff on the basics of GETS/SRAS in VoIP.
  • Consult/advises stakeholder groups on NS/EP issues of network readiness, trouble shooting and analysis, fraud and abuse, and performance monitoring. - Training of new systems being deployed to support GETS & SRAS in AT&T's VoIP network.
  • Coordinates meetings and presentations with Customers, Vendors and other AT&T organizations.

Planning & Management
  • Ensure all Contract Deliverables are prepared and delivered on time.
  • Plans, coordinates and participates on all service development efforts for implementation of new hardware or software features that impact GETS/SRAS.
  • Interfaces with GETS Technical Team to identify, interpret and design operating support systems to meet delivery and feature maintenance schedules in both TDM and VoIP networks.
  • Project Management skills a must.

Required Skills, Certification, Experience, and Education: Minimum of 2 years experience in Telecom Industry troubleshooting and problem solving.

Required Clearance: Possess DOD Secret or be able to obtain.

Desired: BS in Technical Communications, Project Management or Computer Science

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Requisition ID 1762211 If you’re not ready to apply,
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"AT&T a good place to be"

Five star employee rating



I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.


If you're already part of the AT&T family and think this role is perfect for someone you know, let us know. We’d love to get to know them – and thank you with a reward.

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