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Supporting our nation’s first responders is just one of the amazing things we do every day at AT&T. And building the first dedicated nationwide emergency response network, to connect and protect our communities, is an incredible way for you to get in on the action. Ready to be a part of something great? Explore the possibilities and join a team of professionals as equally motivated as you.

Mid-size & Small PSE Customer Experience Planning & Deployment - (FirstNet)

BEDMINSTER , New Jersey

Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top50 Companies for Diversity.
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!
Description:
Responsible for designing, developing, deploying & evolving the Mid-size & Small PSE customer experience including the support strategy for service management, admin/end-user training, deployment support, and online services. Required to ensure that all functionality are developed and delivered with the appropriate AT&T organizations, following AT&T processes.
Manages the customer experience end to end from sale to provisioning to support to billing. Identifies, monitors and analyzes internal and external performance parameters.  Conducts multi-year planning to ensure consistency with overall customer experience and corporate strategy.  Meets with customers to provide readouts on customer experience performance, and to gather requirements for enhancements.  Leads cross functional teams in presentation and resolution of customer experience related processes and deliverables as needed. Provides readouts to leadership level regarding plans as assigned.
Education: Requires a bachelor’s degree or equivalent.
Experience:
  • Minimum 3-5 years Product or Marketing management experience
  • Understanding of AT&T sales process, care, and training requirements
  • Effective writing and communication skills
  • Ability to work cross functionally within the AT&T organization
  • Understanding of Public Safety vertical 
  • Experience presenting to executive levels both inside and outside of AT&T 
Supervisory: No.

Qualifications
Principal Functional Skills / Competencies associated with this Title:
  • Knowledge of Mobility sales and customer support systems end to end.
  • Competitive Environment
  • Knowledge of Product Line
  • Knowledge of Sales Channels
  • Relationship Management
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.

Requisition ID 1712607-1 If you’re not ready to apply,
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"AT&T a good place to be"

Five star employee rating

Current Employee - PROFESSIONAL-NETWORK DESIGN ENGINEER+ in Middletown, NJ

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.


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