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Director of Merchandising Design/Creative Director


Open the door to your future. We’re talking about bringing everything we offer right to the doorsteps of our future customers. As a member of our Consumer Sales team, you’ll use your extensive sales skills to connect millions to the latest products and services. And with our resources, you’ll have everything you need to follow your leads, build relationships and close deals. Are you ready to open the door to an amazing career with AT&T?

  • Full-Time
  • Level: Mid
  • Competitive Salary, plus Commission

Success Profile

What makes a successful Director of Merchandising Design/Creative Director at AT&T? Check out the traits we’re looking for to see if you have what it takes.

  • Persuasive10
  • Ambitious8
  • Enthusiastic9
  • Communicator10
  • Relationship expertise10
  • Adaptable8

Director of Merchandising Design/Creative Director

New York , New York

Overall Purpose

Creates the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products; follows through with the processes and tactics to implement the vision

Key Roles and Responsibilities –

Concentration on Merchandising Design. Develops, motivates and manages an effective team of user experience (UX) and visual designers; Effectively manages and assigns priorities and workloads to staff; Creates world-class, UI’s, visuals and layouts that support and reinforce our product vision, brand, and business objectives; Models business needs against high level road maps to make fact-based recommendations to management about staffing levels; Introduces, develops, and ensures best design practices and processes are in place; Advocates for customers and integrates user research in the design process; Illustrates a command of design methods, tools, communication, and presentation skills; Liaises with clients and is able to deliver inspiring, persuasive presentations and focused on integrating entertainment content. 

Required Qualifications:

Candidate should have an extensive background in design for testing. Demonstrated ability to lead persuasive presentations to senior management and clients; Proven experience on leading UX/UI projects for both the web and mobile, including a rapid, iterative design and development processes; Extensive experience with visual design and interaction design; Digital portfolio showcases the ability to unite an outstanding user experience to a visually stunning user interface; Knowledge of all creative tools used by digital and print designers; Track record of building-out a successful User Experience design team; Proven knowledge of managing user research & usability tests in order to inform the design and superior planning skills and knowledge of machine learning & AI tools used in conjunction with digital design.

Job Contribution

Will report to the Vice President of Digital Strategy who is a direct report to an Officer.

Knowledge of HTML5, CSS3 and current practices for responsive design

7+ years of experience in product, web, mobile, interaction design

3+ years successfully managing design teams

Bachelor’s degree or equivalent experience in a related field, Advanced degree preferred

Requisition ID 1765928 If you’re not ready to apply,
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What's this
job really like?

Whats this job really like for Consumer Sales

Applicant Experience

Here’s a step-by-step look at the hiring process.

  • The process will take approximately 4 to 6 weeks, depending on location.
    If you're a good match, you should be contacted within 1 to 2 weeks.
  • Be sure to check your email regularly, call back if someone reaches out over the phone and complete each step within the timeframe given.
  • Your interview is usually over the phone, so make sure you can call in on your end.
  • Complete online application

  • Phone interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Need help with your application?
Visit our FAQ page to get answers and even chat with one of our Application Specialists >


  • Compensation

    AT&T offers competitive pay and benefits, as well as other exciting rewards.

  • Employee discounts

    Enjoy immediate access to discounts on a wide range of items – from AT&T branded products and services to tickets for sports and entertainment events.

  • Paid time off

    Play as hard as you work! On top of paid holidays, AT&T offers Paid Time Off (PTO) to eligible employees for leisure and to handle personal activities. PTO includes bereavement and jury/court duty.

  • Paid training

    Rock your job with the support of innovative learning and development initiatives.

  • Tuition reimbursement

    Keep learning - tuition assistance is available for eligible employees to help cover education costs that have been approved by the company.

  • Savings Plan

    AT&T employees can plan for the future by enrolling in our AT&T Retirement Savings Plan (ARSP).

  • Insurance
    (medical, dental & vision)

    Get covered with our excellent insurance options - for you and your family.

"Lot of money to be made if you work hard and longer hours."

Five star employee rating

Current Employee - D2D Sales Executive in Mission, KS


The benefits are definitely the high commission potential up to 300%. Great management support, and the company has great benefits and discounts.


It has high stress sales environment. You always working during all kinds weather and seems like targets are always moving/increasing and changing.


We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

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