Open the door to your future. We’re talking about bringing everything we offer right to the doorsteps of our future customers. As a member of our Consumer Sales team, you’ll use your extensive sales skills to connect millions to the latest products and services. And with our resources, you’ll have everything you need to follow your leads, build relationships and close deals. Are you ready to open the door to an amazing career with AT&T?
- Level: Mid
- Competitive Salary, plus Commission
What makes a successful Director of Innovation & Research at AT&T? Check out the traits we’re looking for to see if you have what it takes.
Director of Innovation & Research
Dallas , Texas
This role owns the origination, ideation, and management of customer experience initiatives and enhancements through testing for Digital.
Strategic design represents the study of human behavior in context and the design of holistic solutions that satisfy latent, unmet needs and drive strategic value. Strategic designers study people’s implicit attitudes, behaviors and motivations to gain insight about their openness to consider something new. This role will design thinking and design-specific skillsets to translate these insights into transformative products and services, and serve as an important human-centered catalyst to help venture teams create the future. Also responsible for creating insightful venture opportunities and platforms, as well as compiling and analyzing ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations. Driving to disrupt the current telco model.
Key Roles and Responsibilities
This role works closely with Digital CX Strategy & Journey to continuously identify the best customer experience across omni-channel journeys. The team keeps a pulse on emerging digitally-driven capabilities, vendors, technologies or channels and is responsible for planning, prioritizing, and building business cases to drive innovation within Consumer Digital. The candidate should have a strong strategy background in the application of research to drive new innovations. This team can also receive ideas for new innovations from other parts of the business, outside industry leaders and operationalize those as a service to these businesses. This team works closely with Digital stakeholders to introduce and scale new methods, channels, and capabilities from transformation across Consumer Digital without disruptions or impacts to sustainment operations. Leader needs to have strong a strong understanding digital transformation with deep knowledge of customer experience design. This leader will need to be passionate about cutting edge and emerging technology with an in-depth knowledge of the digital stack and applied research.
Will report to the Vice President of Digital Strategy who is a direct report to an Officer.
Typically 8 to 10 years of relevant experience in field and or certification may be required. Expert-level, real-world experience in digital design and testing (10+ years, including 2+ years in management) with working knowledge of managing projects and teams independently. Background in quantitative, qualitative and ethnographic research.
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AT&T offers competitive pay and benefits, as well as other exciting rewards.
Enjoy immediate access to discounts on a wide range of items – from AT&T branded products and services to tickets for sports and entertainment events.
Paid time off
Play as hard as you work! On top of paid holidays, AT&T offers Paid Time Off (PTO) to eligible employees for leisure and to handle personal activities. PTO includes bereavement and jury/court duty.
Rock your job with the support of innovative learning and development initiatives.
Keep learning - tuition assistance is available for eligible employees to help cover education costs that have been approved by the company.
AT&T employees can plan for the future by enrolling in our AT&T Retirement Savings Plan (ARSP).
(medical, dental & vision)
Get covered with our excellent insurance options - for you and your family.
Current Employee - D2D Sales Executive in Mission, KS
The benefits are definitely the high commission potential up to 300%. Great management support, and the company has great benefits and discounts.
It has high stress sales environment. You always working during all kinds weather and seems like targets are always moving/increasing and changing.
We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.Life at AT&T - Just ask our team Just ask our team
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