Skip Navigation

Call Center Jobs

Ring, ring – it’s your next big opportunity. Are you going to answer it? Our Call Center team is the voice of our company. If you have a knack for excellent customer service, building relationships and offering support, you’re in the right spot. Don’t put your future on hold.

Customer Care Specialist

Chicago , Illinois

Start your career here and the possibilities are endless!
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer care community. Our Customer Care Specialists are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.
What's in it for you?
Start with the paycheck:  Customer Care Specialists start between $13.38 and $16.50 per hour.
Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources, plus a 50% off your AT&T wireless service and discounts on other AT&T products and services.
A Customer Care Specialist answers inbound calls from customers with billing issues, technical issues and/or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and/or face­-to-face customer contacts. Coordinates with all sales channels for efforts on existing customer base resolutions. May sell all products and services offered by the Company.  May help collect past due balances and/or take payments from customers who have been disconnected. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.
As a Customer Care Specialist, your general duties will include:
  1. Answers customer/client requests or inquiries concerning services and products and reports problem areas.
  2. Utilizes various systems and tools to initiate to assist and service customers.
  3. Continually maintain working knowledge of all company products, services and promotions.
  4. Make recommendations according to customer’s needs.
  5. Utilize operational systems to process purchases of all products and services.
  6. Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
  7. May perform other related duties and responsibilities as assigned and/or required.
  8. Solid problem-solving skills for the purpose of determining and solving customer billing issues
  9. Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.
  10. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

Required Qualifications:
  • At least 18 years of age
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation

TESTS: Applicants will be expected to pass any assessment associated with the position.

Study Guides for pre-employment screening (click the links below to open the various study guides)


Customer Service Assessment (CSA)


TRAINING:
  • Classroom training
  • On-the-job training
  • On-line training
SPECIAL JOB REQUIREMENTS:
  • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T without prior notice at any time, at the Company's sole discretion.

Requisition ID 1719857 If you’re not ready to apply,
join our Talent Network to stay in the loop >

"GREAT Place to Work!"

Five star employee rating

Current Employee - Customer Service Representative in Huntsville, AL

Pros

Great salary, benefits and people! Join us, you'd love it here!

Cons

None! The company is AWESOME!


#LifeAtATT

We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

Doing Great Things

  • Man sitting in park, using laptop

    Building a brighter future

    In 2015, we saved $119 million in annualized energy – and that’s only the start of how we’re in the business of doing good.

  • Man sitting on stoop, talking on phone

    Making an impact

    We’re working to make a difference in our communities – like our $250 million commitment to education through AT&T Aspire.

  • Three peope in a business meeting

    Ensuring every voice matters

    With 115,000+ employees in our employee networks, we celebrate the amazing things our differences bring to the table.

  • Military man smiling

    Putting military skills to work

    We’re on a mission to hire the best talent – a big mission. We’re committed to hiring 20,000 veterans by 2020.

  • Two men looking over paper

    Developing what’s next

    Whether it’s in AT&T Labs, the AT&T Foundry or our Mobile App Hackathons, we’re unleashing talent and turning big ideas into big possibilities.

  • Woman speaking at a meeting

    Taking your career far

    With mentors to guide your way and lots of training opportunities, there’s no limit to how much you can grow or where your career can go.

Join the Talent Network

Sign up to receive a monthly newsletter and be the first to know about career events, new openings and exclusive updates.

Join Now

Saved Jobs

You haven't saved any jobs yet.