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Business Customer Service Specialist Priority Hiring

Overview

Are you passionate about providing innovative solutions to businesses everywhere? From answering questions to solving challenges, you’ll make sure they have every tool they need to succeed – all in one phone call.

  • Full-Time: may include nights & weekends
  • $10+/hr, based on experience and education

Success Profile

What makes a successful Customer Service Representative at AT&T? Check out the traits we’re looking for to see if you have what it takes.

  • Compassionate7
  • Good Listener9
  • Helpful10
  • Quick-thinking9
  • Self-starter8
  • Attention to Detail9
10

Business Customer Service Specialist Priority Hiring

BLOOMINGTON , Minnesota

Attend our upcoming Hiring Event in Eden Prairie and meet with a Bloomington hiring manager. We look forward to meeting you!
When: Thursday, October 19, 2017
Where: AT&T
8911 Columbine Rd
Eden Prairie, MN 55347
Time: 10AM – 3PM
Candidates will be able to Apply, Test, and Interview onsite
Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered.

What's in it for you?  Start with the paycheck: Business Customer Service Specialists start between $13.94 - $16.08 per hour...then you will have the opportunity to receive an increase after only 6 months!

This is a full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation, and work/life resources.  Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.  Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

Works in the Business segment of the Company.  Assists business customers with requests, questions and concerns through research and resolution regarding how to use phones and accessories, billing questions, rate plans, etc.    Supports customer by qualifying, activating and selling value added products and features.    May support end users in areas such as billing and equipment.    May also interact with enterprise customers and their IT managers on the installation & configuration of AT&T Mobility software as well as configuration of laptop computers, Personal Digital Assistants,  and Blackberry Client software.  May support returns, exchanges, upgrades, accessory orders or missing order requests.  Will utilize business tools effectively and accurately, as well as enter and record customer information.   Must be skilled in working with both voice and data products (phones, cameras, handheld devices, etc.) and possess a working knowledge of a broad range of Company products/services.   Must have solid systems knowledge (e.g., such as but not limited to Siebel, Telegence, and other billing systems, EMT, WebAxe, Activation Mgr., Numeritrack, etc.).  May perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with BCM’s and DOS’s to determine the best approach for collections of past due dollars (also supports small business accounts-6-20 lines).  May process credit applications and activate service.  Maintains appropriate records, prepares required reports, and updates customer accounts on a computer terminal.  Performs other duties as assigned by management.

Click here to learn more about this job from AT&T employees!

Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!  Watch now!

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1.    Answers business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
2.    Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
3.    Continually maintains working knowledge of all company products, services and promotions.
4.    Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
5.    Utilizes operational systems to process purchases of AT&T Mobility products and services; i.e. collections, payments for Wireless bills and accessories.

BASIC QUALIFICATIONS

Special Job Requirements

·Specific job assignments may require day, evening, weekend or holiday hours.

·Overtime may be required.

Training

  • Classroom training
  • On-the-job training
  • Other as identified by management

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.


Requisition ID 1766193 If you’re not ready to apply,
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What's this
job really like?

Whats this job really like for Call Centers

Applicant Experience

Here’s a step-by-step look at the Call Center hiring process.

  • The process will take approximately 4 to 6 weeks, depending on location.
  • Be sure to check your email regularly and complete each step within the timeframe given.
  • You’ll need to complete and pass each assessment before moving on to the next step. If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • There's a chance your interview will be done remotely or by recording a video interview, so make sure you can connect on your end – and always remember to dress professionally.
  • Watch this video to see what the job's really like

  • Complete online application

  • Phone interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your
assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. In particular, your first assessment will look for traditional employment characteristics to see how you work best. Your second assessment is more like an interactive game – testing your decision making and memory skills. And if the role you’re applying for is bilingual, there'll be one last language assessment over the phone to help us confirm you’re fluent in the needed language.

When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips >

Need help with your application?
Visit our FAQ page to get answers and even chat with one of our Application Specialists >

Rewards

  • Compensation

    AT&T offers competitive pay and benefits, as well as other exciting rewards.

  • Employee discounts

    Enjoy immediate access to discounts on a wide range of items – from AT&T branded products and services to tickets for sports and entertainment events.

  • Paid time off

    Play as hard as you work! On top of paid holidays, AT&T offers Paid Time Off (PTO) to eligible employees for leisure and to handle personal activities. PTO includes bereavement and jury/court duty.

  • Paid training

    Rock your job with the support of innovative learning and development initiatives.

  • Tuition reimbursement

    Keep learning - tuition assistance is available for eligible employees to help cover education costs that have been approved by the company.

  • Savings Plan

    AT&T employees can plan for the future by enrolling in our AT&T Retirement Savings Plan (ARSP).

  • Insurance
    (medical, dental & vision)

    Get covered with our excellent insurance options - for you and your family.

"Love my Job."

Five star employee rating

Current Employee - Business Customer Service Specialist I in Lafayette, LA

Pros

If you meet your metrics, there is a lot of opportunity for growth

Cons

Can be hard to make metrics if you get distracted


#LifeAtATT

We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

Life at AT&T - Just ask our team Just ask our team

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    With mentors to guide your way and lots of training opportunities, there’s no limit to how much you can grow or where your career can go.

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