<![CDATA[AT&T - West Virginia jobs]]> http://connect.att.jobs/west-virginia-jobs en <![CDATA[Account Manager 1 BIS OOR Beckley WVA - (BECKLEY, West Virginia)]]> Join us in the big leagues!



AT&T is a world leader in communications, business solutions, and entertainment. As part of our Business Sales teams, you'll work with small to large enterprises and government agencies to sell our full-scale business solutions.



Our wireless division serves 95 percent of the Fortune 100 companies, accounts for more than 80 percent of the Fortune 500 and has more than 1200 federal, state, and local government agencies as our customers.



You'll be part of the team that walks our customers through AT&T's cutting-edge products, shows them the benefit of our advanced services, and ultimately closes the deal. We aren't just the phone company anymore and you aren't just any sales person. This could be your chance to join a company that's known for being innovative, successful and ahead of the curve.



With AT&T's history of success and commitment to emerging technologies, this is the ideal sales environment for a professional looking to build an amazing career.



Working as an Account Manager, you will be direct sales position, this role generates existing and/or new sales to customers for delivery of AT&T products/services/systems and solutions to solve customers strategic business priorities.



· Primarily on customer’s premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products/ services /systems/ solutions.


· Experience preferably in the wireline, wireless, data and/or telecommunications industry with a proven record of accomplishment in meeting quota and solution selling/account management


· With the assistance of support resources, identifies sales opportunities solutions for customers.


· Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers.


· Partner with COR (Company Owned Retail) to help drive incremental Small Business growth.


· Represents the company to the account and the account to the company in all sales oriented activities.


· Develops new accounts and maintaining and growing existing accounts.


· Establishes and maintains productive long-term networks and relationships with customers.


· Observes and participates in presenting products and services that can benefit customer’s needs.


· Demonstrates working knowledge of the organizations entire product and service line.


· Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions.


· Develops responses to Request for Proposals.


· Utilizes consultative selling skills to close sales within assigned accounts.


· Sells in accordance with company policy, procedures and culture.


· Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities.


· Responds to customer’s interpersonal and business needs and ensure customer satisfaction.


· Owns the account relationship and is responsible for meeting revenue objectives.


· Demonstrates progressive record of sales achievement.


· May assist management in devising direct sales plans and strategies.


· May develop strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.


· Works on projects of moderate complexity.


· Meeting with customers engaged in sales activities at the customer’s site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc.


· Traveling to and from the customer’s premise, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale.


· Researching and developing customer solutions with AT&T external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities.


Required Qualifications:


· Valid driver's license with satisfactory driving record


· Current auto insurance


· Reliable vehicle per transportation needs of market


· 2+ years successful sales experience preferably in the wireline, wireless, data and/or telecommunications industry with a proven record of accomplishment in meeting quota and solution selling/account management


· Experience selling complex solutions - wireless and/or wireline data products and services a plus in a cold calling environment



Desired Qualifications:


· Proven ability to sell complex solutions


· Ability to present professional image of self and Company



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Mon, 21 May 2012 16:00:00 GMT 2448758-West-Virginia-Sales <![CDATA[AT&T Full Time Retail Sales Consultant Bluefield WV (Mercer Mall) - (Bluefield, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) starting hourly pay $11.13 - $11.62, Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Thu, 17 May 2012 16:00:00 GMT 2440349-West-Virginia-Retail <![CDATA[AT&T Part Time Retail Sales Consultant Parkersburg WV (Parkersburg) - (Parkersburg, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.

  • Competitive pay (base plus commission), Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!

  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)

  • Top-notch on-going training on the latest technology

  • A fun, fast paced work environment


Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Thu, 17 May 2012 16:00:00 GMT 2440325-West-Virginia-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Huntington WV (3rd Avenue) - (Huntington, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) starting hourly wage $11.13 - $11.62, Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals
  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
  • Understanding customers' needs and helping them discover how our products meet those needs
  • Multi-tasking in a fast paced team environment
  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime
  • Educating and engaging customers through product demonstrations
  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note
  • Position may be commissioned and quota based

…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays
  • Ability to stand for long periods of time
  • Ability to complete all paperwork completely, accurately, in a timely manner
  • Ability to lift up to 25 pounds
  • Ability to operate a personal computer, wireless equipment, copier and fax
  • Ability to work in other locations as the needs of the business dictate may be required.
  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.
  • Assists with inventory maintenance
  • Willingness to handle rejection from customers
  • May be required to wear a uniform

Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Thu, 17 May 2012 16:00:00 GMT 2440281-Huntington-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Bluefield WV - (Bluefield, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment companies in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) hourly pay of $11.13 - 11.62, but Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.

  • Ability to interface with customers in both English and Spanish preferred



"Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice"



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Sun, 06 May 2012 16:00:00 GMT 2409049-West-Virginia-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Oak Hill WV - (OAK HILL, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) starting hourly wage $11.13 - $11.62, Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Tue, 01 May 2012 16:00:00 GMT 2394893-West-Virginia-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Charleston WV (Kanawha Mall) - (Charleston, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) starting hourly pay $11.13 - $11.62, Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V




]]> Tue, 01 May 2012 16:00:00 GMT 2394892-Charleston-Retail <![CDATA[NOC Tech III - (Martinsburg, West Virginia)]]> Synopsis: Job Description for NOC Tech 3

Isolate and resolve end-to-end routing and connectivity issues. Act as escalation point and oversight for difficult and critical issues. Act as the primary point of support for circuit outage restoration, routing issues, and equipment/ hardware failures. Provide technical guidance and direction for other Tier II technicians in support of a customer solutions center supporting a government agency. Must be able to work closely with government personnel and other vendors on-site staff in an Operations Center environment.
Operations Center staffed for 24x7x365 environment, Monday through Friday including weekends and Holidays.
Must be able to work shift work (7AM-3PM) (3PM-11PM), (11PM-7AM) as needed.

This position is on site at the customer Network Operations Center.

Qualifications:

Bachelor’s degree in Computer Science or related field, plus one year experience
troubleshooting Complex Network issues – both circuit and routing.

Relevant work experience will be considered in lieu of degree.

Experience using Network Monitoring tools, e.g., HP Openview, SolarWinds, Netscout, Netview, Netcool, etc
Current CCNA, CCNP, CISSP, Cisco Certification a PLUS


Skills Required:
Possess the ability to effectively communicate and interact often in-person with customers on operational and maintenance issues.

Working knowledge of Physical Layer and supporting transmission systems
TCP/IP Routing and Networking
Knowledge of IP routing.
Knowledge of MPLS (Multi Protocol Layer Switching) networks.
Experience using a trouble ticket tracking system, e.g., Remedy, Peregrine, Action Request System, etc


Skills Desired:

Assist in managing escalations for high profile customer with critical missions, keeping AT&T management as well as the Customer informed during complex Customer outages

Leadership skills, Solid communication skills, and solid team building skills. Goal oriented.



]]> Mon, 30 Apr 2012 16:00:00 GMT 2392739-West-Virginia-IT_Engineering_Technology <![CDATA[AT&T Full Time Retail Sales Consultant Charleston WV - (Charleston, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment companies in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) hourly pay of $11.13 - 11.62, but Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.

  • Ability to interface with customers in both English and Spanish preferred



"Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice"



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Tue, 17 Apr 2012 16:00:00 GMT 2360273-Charleston-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Huntington WV - (Huntington, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment companies in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) hourly pay of $11.13 - 11.62, but Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals
  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
  • Understanding customers' needs and helping them discover how our products meet those needs
  • Multi-tasking in a fast paced team environment
  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime
  • Educating and engaging customers through product demonstrations
  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note
  • Position may be commissioned and quota based

…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays
  • Ability to stand for long periods of time
  • Ability to complete all paperwork completely, accurately, in a timely manner
  • Ability to lift up to 25 pounds
  • Ability to operate a personal computer, wireless equipment, copier and fax
  • Ability to work in other locations as the needs of the business dictate may be required.
  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.
  • Assists with inventory maintenance
  • May be required to wear a uniform

Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.
  • Ability to interface with customers in both English and Spanish preferred


"Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice"



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Tue, 17 Apr 2012 16:00:00 GMT 2360225-Huntington-Retail <![CDATA[AT&T Full Time Sales Support Representative Lewisburg WV - (Lewisburg, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

If you want to move fast, it's essential that your career is a good fit. How will you know? Let us help. We've developed a culture that recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. If you enjoy a fast paced environment and talking with customers about the latest in wireless technology, you'll love the new AT&T.


We offer:


  • Exciting career paths that lead to new opportunities.
  • Competitive hourly pay starting at $13.26
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Assists customers with the purchase of Company products and services, features, accessories and bill payments. Answers inbound calls and assists sales representatives. Processes paperwork and performs other duties as assigned by management. May sell all products and services offered by the Company. Responsible for ordering, shipping, receiving, organizing, and merchandising inventory. Perform monthly inventory audits and reconcile discrepancies.

Required Qualifications:

If you enjoy…


  • Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email

  • Variety in your work schedule

  • Ability to identify and resolve customer related issues

  • Identifying and solving problems

  • Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer

  • Turning customers on to the newest wireless accessories


…Then this may be the job for you.


Desired Qualifications:


  • 1-3 years customer facing experience preferred.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays; occasional overtime

  • Ability to stand for long periods of time

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete general duties as assigned by the manager including but not limited to: order, ship, receive, organize, and merchandize inventory

  • May be required to wear a uniform



Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.





AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Sun, 15 Apr 2012 16:00:00 GMT 2351802-Lewisburg-Retail <![CDATA[AT&T Full Time Retail Sales Consultant Wheeling WV Area - (Wheeling, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.

  • Competitive pay (base plus commission), Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!

  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)

  • Top-notch on-going training on the latest technology

  • A fun, fast paced work environment


Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Sun, 08 Apr 2012 16:00:00 GMT 2331841-West-Virginia-Retail <![CDATA[AT&T Part Time Retail Sales Consultant Triadelphia WV (Highlands) - (Triadelphia, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.

  • Competitive pay (base plus commission), Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!

  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)

  • Top-notch on-going training on the latest technology

  • A fun, fast paced work environment


Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Sun, 08 Apr 2012 16:00:00 GMT 2331828-Triadelphia-Retail <![CDATA[Account Manager OOR Charleston W VA BIS - (Scott Depot, West Virginia)]]>
Join us in the big leagues!


AT&T is a world leader in communications, business solutions, and entertainment. As part of our Business Sales teams, you'll work with small to large enterprises and government agencies to sell our full-scale business solutions.


Our wireless division serves 95 percent of the Fortune 100 companies, accounts for more than 80 percent of the Fortune 500 and has more than 1200 federal, state, and local government agencies as our customers.


You'll be part of the team that walks our customers through AT&T's cutting-edge products, shows them the benefit of our advanced services, and ultimately closes the deal. We aren't just the phone company anymore and you aren't just any sales person. This could be your chance to join a company that's known for being innovative, successful and ahead of the curve.


With AT&T's history of success and commitment to emerging technologies, this is the ideal sales environment for a professional looking to build an amazing career.


Working as an Account Manager, you will be direct sales position, this role generates existing and/or new sales to customers for delivery of AT&T products/services/systems and solutions to solve customers strategic business priorities.


· Primarily on customer's premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products/ services /systems/ solutions.

· With the assistance of support resources, identifies sales opportunities solutions for customers.

· Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers.

· Partner with COR (Company Owned Retail) to help drive incremental Small Business growth.

· Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts.

· Establishes and maintains productive long-term networks and relationships with customers.

· Observes and participates in presenting products and services that can benefit customer's needs.

· Demonstrates working knowledge of the organizations entire product and service line.

· Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions.

· Develops responses to Request for Proposals.

· Utilizes consultative selling skills to close sales within assigned accounts.

· Sells in accordance with company policy, procedures and culture.

· Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities.

· Responds to customer's interpersonal and business needs and ensure customer satisfaction.

· Owns the account relationship and is responsible for meeting revenue objectives.

· Demonstrates progressive record of sales achievement.

· May assist management in devising direct sales plans and strategies.

· May develop strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.

· Works on projects of moderate complexity.

· Meeting with customers engaged in sales activities at the customer's site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc.

· Traveling to and from the customer's premise, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale.

· Researching and developing customer solutions with AT&T external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities.


Required Qualifications:


  • Valid driver's license with satisfactory driving record

  • Current auto insurance

  • Reliable vehicle per transportation needs of market


  • 2+ years successful sales experience preferably in the wireline, wireless, data and/or telecommunications industry with a proven record of accomplishment in meeting quota and solution selling/account management



  • Experience selling complex solutions - wireless and/or wireline data products and services a plus in a cold calling environment




Desired Qualifications:


  • BA/BS in Business

  • Proven ability to sell complex solutions

  • Ability to present professional image of self and Company



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

]]> Mon, 02 Apr 2012 16:00:00 GMT 2316929-Scott-Depot-Sales <![CDATA[AT&T Full Time Retail Sales Consultant Charleston WV (Southridge) - (South Charleston, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.
  • Competitive pay (base plus commission) starting hourly pay $11.13 - $11.62, Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Mon, 02 Apr 2012 16:00:00 GMT 2316915-West-Virginia-Retail <![CDATA[AT&T Full Time Sales Support Representative Charleston WV (Charleston Town Center) - (Charleston, West Virginia)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

If you want to move fast, it's essential that your career is a good fit. How will you know? Let us help. We've developed a culture that recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. If you enjoy a fast paced environment and talking with customers about the latest in wireless technology, you'll love the new AT&T.


We offer:


  • Exciting career paths that lead to new opportunities.
  • Competitive hourly pay starting at $13.26
  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
  • Top-notch on-going training on the latest technology
  • A fun, fast paced work environment

Job Description:

Assists customers with the purchase of Company products and services, features, accessories and bill payments. Answers inbound calls and assists sales representatives. Processes paperwork and performs other duties as assigned by management. May sell all products and services offered by the Company. Responsible for ordering, shipping, receiving, organizing, and merchandising inventory. Perform monthly inventory audits and reconcile discrepancies.

Required Qualifications:

If you enjoy…


  • Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email

  • Variety in your work schedule

  • Ability to identify and resolve customer related issues

  • Identifying and solving problems

  • Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer

  • Turning customers on to the newest wireless accessories


…Then this may be the job for you.


Desired Qualifications:


  • 1-3 years customer facing experience preferred.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays; occasional overtime

  • Ability to stand for long periods of time

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete general duties as assigned by the manager including but not limited to: order, ship, receive, organize, and merchandize inventory

  • May be required to wear a uniform



Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.





AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Mon, 02 Apr 2012 16:00:00 GMT 2316893-Charleston-Retail <![CDATA[AT&T Customer Service Representative I Wheeling WV - (Triadelphia, West Virginia)]]> WAGE RATE: $20,904 - $31,148 ANNUAL ($10.05 - $14.97 / HR)

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


GENERAL DUTIES:


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • May sell and provision wireless services, products, features, equipment and accessories
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


PHYSICAL REQUIREMENTS:


  • No physical requirements

Required Qualifications:


  • 6 months experience operating a computer in Windows based environment

  • Availability to work a flexible schedule which includes all hours of call center operation


TESTS: Applicants will be expected to pass any assessment associated with the position.


TRAINING:


  • Classroom training

  • On-the-job training

  • On-line training


SPECIAL JOB REQUIREMENTS:


  • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

  • One year customer service work experience preferred. Excellent communication and computer skills





Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Wed, 21 Mar 2012 16:00:00 GMT 2283810-Triadelphia-Call-Center