<![CDATA[AT&T - Pueblo jobs]]> http://connect.att.jobs/pueblo-jobs en <![CDATA[AT&T Full Time Bilingual Retail Sales Consultant Pueblo CO - (Pueblo, Colorado)]]> AT&T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and entertainment company in the universe!

You're part techno guru, part social butterfly. You are made for AT&T.


You're outgoing. You have amazing energy. You love to talk about cool technology. Well, we have customers waiting to speak with you. As a Retail Sales Consultant, you'll get to know our communication and entertainment technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the guru.


We offer:


  • Exciting career paths that lead to new opportunities and financial rewards.

  • Competitive pay (base plus commission), Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!

  • Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)

  • Top-notch on-going training on the latest technology

  • A fun, fast paced work environment


Job Description:

Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Required Qualifications:

If you enjoy…


  • Using competitive spirit to meet and exceed assigned sales goals

  • Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

  • Understanding customers' needs and helping them discover how our products meet those needs

  • Multi-tasking in a fast paced team environment

  • Working a variety of hours including weekends, evenings and holidays involving occasional overtime

  • Educating and engaging customers through product demonstrations

  • Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

  • Position may be commissioned and quota based


…Then this may be the job for you.


The successful candidate will be able to perform the following with or without reasonable accommodation:


  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to stand for long periods of time

  • Ability to complete all paperwork completely, accurately, in a timely manner

  • Ability to lift up to 25 pounds

  • Ability to operate a personal computer, wireless equipment, copier and fax

  • Ability to work in other locations as the needs of the business dictate may be required.

  • Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.

  • Assists with inventory maintenance

  • Willingness to handle rejection from customers

  • May be required to wear a uniform


Desired Qualifications:


  • 1-3 years retail/customer facing/sales experience preferred.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



]]> Sun, 20 May 2012 16:00:00 GMT 2387945-Colorado-Springs-Bilingual <![CDATA[AT&T Customer Service Rep I [CWA MOB] Pueblo Colorado - (Pueblo, Colorado)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

The starting pay for this position is targeted at between $10.88/hr and $14.97/hr based on verifiable experience and education.


GENERAL DUTIES:


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • May sell and provision wireless services, products, features, equipment and accessories
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


PHYSICAL REQUIREMENTS:


  • No physical requirements

Required Qualifications:


  • 6 months experience operating a computer in Windows based environment

  • Availability to work a flexible schedule which includes all hours of call center operation


TESTS: Applicants will be expected to pass any assessment associated with the position.


TRAINING:


  • Classroom training

  • On-the-job training

  • On-line training


SPECIAL JOB REQUIREMENTS:


  • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

  • One year customer service work experience preferred. Excellent communication and computer skills





Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Tue, 03 Apr 2012 16:00:00 GMT 2320667-Colorado-Springs-Call-Center