Synopsis: Synopsis:Monitor alerts and work Trouble Tickets created and assigned by the Customer's NOC. Isolate and resolve end-to-end connectivity issues within CPE router and Telco circuit, including coordinating any required testing or dispatch among the site, vendor(s), and telcos/LECs. Advise customers of resolution. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Exceptional customer service orientation.
Must be able to work closely with government personnel and other vendors' onsite staff.
Must be available for shift work.
****MUST BE A US CITIZEN****NOC employees that will be tasked with support of this contract will have a National Agency Check with fingerprint.
Required Skills:
Bachelor's degree in computer science or related field, or three years' job experience in lieu thereof.
Basic knowledge of Cisco router configuration and management
Basic knowledge of IP routing
Experience using a trouble ticket tracking system, e.g., Remedy, Peregrine, Action Request System, etc
Experience using Network Monitoring tools, e.g., Openview, Netview, Netcool, etc.
Desired Skills: Current CCNA Certification a PLUS
BGP, EIGRP
MPLS and QOS
VoIP
SNA
DLSw+