Working directly and independently with the client, the AT&T CSE successfully maintains, develops and grows business within the AT&T account, with primary responsibility for revenue growth in the Mobility solution portfolio. As an industry expert, the CSE us able to understands the customer’s business, identify key industry trends and handles account planning and strategy development for the Mobility solution set. The CSE owns the sales process for complex solutions within their solution set, focusing on customized and customer-facing activities. Mobility CSEs may be assigned to key accounts or a group of accounts.

Roles and responsibilities of the Mobility Client Solutions Executive include, but not limited to the following:

Develop account strategy and roadmap in collaboration

Account strategy and roadmap in collaboration with Business Unit Sales Team

Perform account management, account maintenance, and opportunity development

Account planning, forecasting/RMT input with sales leadership support for the Mobility solution portfolio

Build, maintain, and manage relationships with key senior level clients

Interface with all partner organizations in support of account and sales accuracy, revenue protection and growth, and customer satisfaction

Invite customer to meetings/key events with senior AT&T executives to support positioning strategy

Identify customer needs related to Mobility solution portfolio, with a focus on solution-selling

Understand customer’s business and financial objectives

Know, understand and identify key industry trends

Analyze and anticipate business problems and provide solutions

Provide timely and accurate account status reports, forecasts, opportunity funnel and business plans to sales leadership and operational teams as required

Pursue new sales opportunities in the Mobility solution portfolio:

· Focus on delivering Application Solutions, integrated solutions

· Collaborate with CSE – Platform (where available) for integrated solutions that span both product sets

· Work with technical resource for necessary expertise

· Perform in-depth research for potential Mobility solution opportunities

· Validate rough budgetary pricing and financial feasibility for new opportunities

· Qualify opportunities for sales overlay resources (e.g., MACs for Mobility Applications)

· Complete the following sales process activities for complex solutions:

Enter opportunities into necessary databases, aka, eCRM/ROME/BASE

Complete integrated design

Complete ICB pricing process

Integrate all pricing into one package

Develop and tailor proposal template, leveraging RFP proposal center

Present proposal, contract package to customer and set expectations

Collaborate with customer based on business needs

· Engage necessary technical resources for more complex solutions

· Partner with post-sales support to ensure focus on customer satisfaction in all activities (e.g., project implementation, order tracking, escalations)

· Serve as point of escalation for sales and post-sales issues to ensure customer satisfaction

· Act as customer advocate, especially in interactions with partner organizations, taking initiative and accountability for producing desired results

· Support Stewardship, SAM and Customer Satisfaction requirements

Required skills and experience:

• 5 to 8 years of direct work experience is required
  
• Five or more years of wireless application sales experience include Mobility Application and Service Solution selling
  
• Consultative sales experience, business planning and executive positioning
  
• Strong negotiation and closing skills
  
• Strong presentation and communication skills
  
• Strong Technical Knowledge of Mobility (CRU/M2M, IRU/BYOD and Mobility Applications) and excellent knowledge of WiFi, UC (UcaaS), Application Solutions (Xaas/Cloud/DMS & Security)
  
• Proposal business writing
  
• Knowledge of the AT&T Portfolio
  
• Technical sales experience in a large-business environment
  
• Excellent interpersonal, communication and organizational skills
  
• Successful sales track record
  
• RFI and RFP
  
• Valid Drivers License

Desired Skills, experience and Education

• 7 or more years of relevant work experience
  
• Bachelor degree in technical discipline, business and/or marketing

Contact Center – ICM/CVP/Call Manager

This resource should be up to speed on current state best practices and have excellent written and communication skills. This individual will assist in areas of contact center operations/network design and creation of standards. The resource would be responsible for providing technical expertise on decisions and priorities regarding the enterprise's contact center systems. Experience driving projects (not necessarily as a PM but as the main driver) is preferred.

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience.


• 5+ years operational/systems architect experience, 3+ years of contact center architect experience


• Ability to perform complex and varied level work where analysis of situations or data requires an in-depth evaluation of various factors


• Reliable business knowledge, preferably in the retail industry


• Advanced interpersonal, business communication, and writing skills


• Able to demonstrate effective use of applications and technologies


• Customer focused with high quality standards

Principal Roles and Responsibilities:

• Work directly and independently with client, building and maintaining strong customer relationships

• Maintain, develop and grow business within the AT&T Client Account

• Build and maintain strong customer relationships

• Ensure that a high level customer satisfaction is delivered

• Identify customer needs related to Platform/UC solution portfolio

• Own lifecycle activities for Platform/UC solution portfolio:

- Identify and drive lifecycle sales opportunities to closure

- Grow the base in Platform/UC and support end-to-end direct sales efforts for core Platform solutions

- Coordinate product migration activities

- Coordinate contract renewal efforts for assigned accounts, generate contract addendums, and maintain contract expiration inventories

• Complete the following sales process activities for complex solutions:

- Complete standard pricing

- Coordinate with CSE on ICB pricing process

- Develop and tailor proposals

- Coordinate between multiple parties to ensure contract completion

- Update opportunity in eCRM and ensures contract completion

• Coordinate with pre-sales support organizations to ensure completion of sales process activities (e.g., CSS, DPPC, National IP)

• Perform additional sales process tasks (e.g., credit checks, inventory retrieval, account profiling) when CSS support is not available

• Engage necessary technical resources for more complex solutions (e.g., UVN, Telepresence)

• Partner with post-sales support to ensure focus on customer satisfaction in all activities(e.g., project implementation, order tracking, escalations)

- Monitor deliverables throughout order tracking process

• Engage with customer face-to-face for sales and sales support and specifically for lifecycle activities

• Act as customer advocate, especially in interactions with partner organizations, taking initiative and accountability for producing desired results

• Handle account management, account maintenance, and account development

• Support Stewardship, SAM and Customer Satisfaction requirements

Required Training Experience and/or Special Skills:

• 
  
  3 to 5 years of relevant experience


• 
  
  3 or more years of B2B sales experience


• 
  
  Knowledge of AT&T products, services and solutions


• 
  
  Proficient Technical Knowledge (IPVPN/MPLS/SIP) and base application services (Contact Center, Telepresence, USI).


• 
  
  Strong negotiation and closing skills


• 
  
  Strong presentation and communication skills


• 
  
  Excellent interpersonal skills


• 
  
  Valid Drivers License

Desired Training Experience and/or Special Skills:

• 
  
  5 or more years of relevant work experience


• 
  
  Technical sales experience in a large-business environment


• 
  
  Experience providing RFI’s – Request for Information


• 
  
  Bachelor degree in technical discipline, business and/or marketing

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

• Develop new business within an assigned account base.
  
• Sell complex voice and data solutions to existing customers and prospects across multiple locations, utilizing a solutions selling strategy.
  
• Identify data needs through thorough understanding of customer business operations and develop comprehensive data and voice solutions to meet the needs of the client
  
• Partner with other sellers as part of an account management team.
  
• Plan and manage assigned accounts to maximize potential
  
• Drive business to most cost effective fulfillment channel and maximize most cost-effective channel options for sales fulfillment
  
• Prepare and present professional corporate business proposals and executive presentations
  
• Obtain and exceed desired results in account growth, data penetration and revenue targets
  
• Build and foster meaningful business relationships, and internal partnerships, based upon an account management team model
  
• Ensure high quality customer satisfaction and retention
  
• Incorporate all applicable sales stimulation strategies, programs, and other targeting contacts, e.g. cold calling, prospecting, networking, and market knowledge
  
• Submit daily and weekly call reports for prospects and existing account coverage including sales forecast to Sales Manager

• Three years of Business-to-Business Sales Experience (B2B), utilizing a solutions selling strategy
  
• One year of wireless sales experience
  
• Demonstrated ability to develop business relationships with high level clients and decision-makers in a corporate structure
  
• Strong interpersonal, communication and organizational skills.
  
• Strong negotiating and closing skills
  
• Strong presentation skills
  
• Valid Drivers License, and a clean driving record

• Industry knowledge
  
• Knowledge of AT&T Mobility service offerings, systems and infrastructure
  
• Demonstrated ability to function effectively as part of an Account Management Team