Description

Sales Support Representative

Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cutting-edge interactive and digital products?

YP is one of the largest local search, media and advertising companies in North America. The company creates local search and advertising products that encourage consumers to discover and engage with local businesses across online, print and mobile platforms. YP's suite of local offerings includes its flagship products YP.com, YP Local Ad Network, the popular YPmobile app and The YP Real Yellow Pages®, the largest print directory in the world by advertising revenue. YP.com, which attracts over 30 million monthly online unique visitors, is also accessed by millions of users each month via the mobile web.

The YP(SM) Local Ad Network helps advertisers grow their business and distributes ads to a distinguished list of top publishers. YP's wide range of local ad products such as premium listings, performance-based advertising, direct mail and search engine marketing provides advertisers an opportunity to increase their presence among consumers who are looking for a local business. YP's advertising products address the diverse needs of nearly a million local businesses and help drive tens of billions of dollars in local commerce annually.

YP products are backed by one of the industry's largest local advertising sales forces made up of several thousand media consultants and other resellers.

Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace. We currently have an opportunity for an experienced Sales Support Rep. in our Glendale offices.

Responsibilities:

• 3 -5 years Customer Service or related experience required
• Provide excellent Customer Service, maintaining professional phone skills and email protocols.
• Lead and track issue resolution through internal teams and external parties.
• Communicate with sales and CMRs in a timely and accurate manner on open issues and queries.
• Understand and articulate product listings for YP.com and partner sites, including business rules, features and Specs & Standards.
• Navigate YP.com and articulate search results page organization.
• Understand and be familiar with YP.com four geographic and local search areas.
• Correspond with YP.com Sales Team and CMR to coordinate the serving of contracts.
• Respond to client queries via email and/or telephone in an appropriate and timely manner.
• Log onto National Ops phone queue during the designated hours of operations to assist National clients in accordance with department protocol.
• Provide professional customer service to all other ATT client calls received; completing a warm transfer to the desired department when applicable.
• Conduct account research as needed.
• Respond to department workflow queries, completing the required research and forwarding with accuracy the results to the appropriate team for processing.
• Complete Billing Queries consistently within the department’s standard procedure; forwarding client claims/credit requests to the appropriate department.
• Cooperate and communicate with interdepartmental personnel to maintain department standard cycle time.
• Navigate and utilize with proficiency designated ATTi fulfillment systems.
• Demonstrate strong analytical problem solving and organizational skills to identify client needs for a quality customer experience.
• Demonstrate excellent time management skills and the ability to change priorities mid stream.
• Demonstrate the ability to work both independently and in a team environment.
• Maintain an excellent attitude and take stake in a successful client outcome.
• Provide input for daily, weekly and monthly departmental reports.

Qualifications:

• Internet Advertising/Media background preferred
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to work independently and respond to Client’s via phone an/or email quickly
• Competency in an online environment, search engines, and general web knowledge
• Ability to work in a high volume/ fast paced environment
• Must be flexible and able to change priorities mid stream
• Excellent organizational skills and ability to work both independently and in a team environment
• Ability to maintain excellent attitude and take stake in successful Client outcome
• Excellent Customer Service/phone skills, Excel, Power Point, Word, Outlook, and basic web-based protocols and communication tools
• High School Diploma a must
• College Degree preferred
• And other duties as assigned

We offer competitive salaries, excellent benefits including a matching 401(k), bonuses, and a casual yet high-energy work environment. Send us your resume today.

YP LLC is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Notice to Recruiting Agencies: search firms, headhunters or consulting firms. All unsolicited resumes sent to an YP LLC email address, to an employee of YP LLC, or to our resume database will be considered property of YP LLC, and we will not be obligated to pay any referral fee associated with such resume. Permission to send resumes may only be granted in writing by YP LLC. We are not accepting additional recruiting service providers at this time. Thank you for your interest in working with YP LLC.