• Exciting career paths that lead to new opportunities.


• Competitive hourly pay


• Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)


• Top-notch on-going training on the latest technology


• A fun, fast paced work environment

• Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email


• Variety in your work schedule


• Ability to identify and resolve customer related issues


• Identifying and solving problems


• Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer


• Turning customers on to the newest wireless accessories

• 1-3 years customer facing experience preferred.

• Ability to work flexible hours, including evenings, weekends and holidays; occasional overtime


• Ability to stand for long periods of time


• Ability to lift up to 25 pounds


• Ability to operate a personal computer, wireless equipment, copier and fax


• Ability to work in other locations as the needs of the business dictate may be required.


• Complete general duties as assigned by the manager including but not limited to: order, ship, receive, organize, and merchandize inventory


• May be required to wear a uniform

• Exciting career paths that lead to new opportunities and financial rewards.


• Competitive pay (base plus commission), Retail Sales Consultants can earn $1,200 or more per month in commission by meeting and/or exceeding sales objectives!


• Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)


• Top-notch on-going training on the latest technology


• A fun, fast paced work environment

• Using competitive spirit to meet and exceed assigned sales goals


• Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools


• Understanding customers' needs and helping them discover how our products meet those needs


• Multi-tasking in a fast paced team environment


• Working a variety of hours including weekends, evenings and holidays involving occasional overtime


• Educating and engaging customers through product demonstrations


• Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note


• Position may be commissioned and quota based

• Ability to work flexible hours, including evenings, weekends and holidays


• Ability to stand for long periods of time


• Ability to complete all paperwork completely, accurately, in a timely manner


• Ability to lift up to 25 pounds


• Ability to operate a personal computer, wireless equipment, copier and fax


• Ability to work in other locations as the needs of the business dictate may be required.


• Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.


• Assists with inventory maintenance


• Willingness to handle rejection from customers


• May be required to wear a uniform

• 1-3 years retail/customer facing/sales experience preferred.

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas


• May be required to work in one or multiple queues/skill sets over various customer contact channels


• Responsible for improving customer retention through programs and service provided to the customer


• Utilizes mechanized systems to initiate and complete service orders and handle customer requests


• Continually maintain working knowledge of all company products, services and promotions


• Make recommendations according to customer's needs on features, accessories, upgrades and rate plans


• Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines


• May sell and provision wireless services, products, features, equipment and accessories


• May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required

• No physical requirements

SALARY RANGE:

• $10.66 - $14.56 per hour

• At least 18 years of age


• 6 months experience operating a computer in Windows based environment


• Availability to work a flexible schedule which includes all hours of call center operation

• Classroom training


• On-the-job training


• On-line training

• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required


• One year customer service work experience preferred. Excellent communication and computer skills

• Base salary + commissions = no earnings cap
  
• Fully paid sales training
  
• Company provided laptop
  
• Car and Mobile phone allowance
  
• Medical, Dental and Vision coverage after 6 months
  
• 401k plan
  
• Paid time off and holidays
  
• Excellent opportunity for advancement

• Prospecting new business and company provided leads face-to-face for the purpose of selling our Internet and print advertising products.
  
• Consulting with businesses to obtain pertinent information about the business itself, potential markets, problems faced in doing business, current advertising and results from it. Discusses role of Internet advertising in attracting new customers and retaining clientele.
  
• Preparing sample visuals and value proving background information, as basis for recommending advertising programs customized to meet the needs of each business.
  
• Preparing forms, letters, and executing contracts.
  
• Handling an aggressive work schedule of daily sales contacts - ability to prioritize and organize work is critical.

• Base salary + commissions = no earnings cap
  
• Fully paid sales training
  
• Company provided laptop
  
• Car and Mobile phone allowance
  
• Medical, Dental and Vision coverage after 6 months
  
• 401k plan
  
• Paid time off and holidays
  
• Excellent opportunity for advancement

• Prospecting new business and company provided leads face-to-face for the purpose of selling our Internet and print advertising products.
  
• Consulting with businesses to obtain pertinent information about the business itself, potential markets, problems faced in doing business, current advertising and results from it. Discusses role of Internet advertising in attracting new customers and retaining clientele.
  
• Preparing sample visuals and value proving background information, as basis for recommending advertising programs customized to meet the needs of each business.
  
• Preparing forms, letters, and executing contracts.
  
• Handling an aggressive work schedule of daily sales contacts - ability to prioritize and organize work is critical.

• 6 months or more of successful sales experience
  
• Hunter mentality
  
• Must have strong interpersonal skills and communication skills (oral, written and presentation)
  
• Ability to influence/persuade others
  
• Positive and energetic attitude required!

• One or more years sales training experience
  
• One or more years management experience in a sales related position that involves meeting sales objectives
  
• One or more years working in a commission sales environment
  
• Knowledge of company policies, sales operations and departmental functions
  
• Knowledge of Excel, PowerPoint, Word and Outlook
  
• Bachelors Degree in Business or related field

• Bachelors degree in Engineering, Math or Sciences.


• 3-5 years of progressive successful development as an engineer.


• Strong knowledge of and the ability to solve complex issues in the areas of RF engineering principles (RF communications theory, design principles, network optimization, propagation modeling and prediction, etc.) and vendor capability assessment, Network architecture (3GPP Air interface, standards, technology and evolution, etc.), Vendor capability assessment and Wireless engineering principles (cell site/tower design, attributes and specifications, and RAN design, spectrum/frequency planning, etc.).


• Fully proficient with Hardware (Cell site equipment layout, network infrastructures), Performance Management (System KPIs and metrics, etc.), and Software (Parameter definition, etc).

• Bachelors Degree in Engineering or equivalent experience


• 5+ years of progressive successful development as an engineer.


• Strong knowledge of and the ability to solve complex issues in the areas of RF engineering principles (RF communications theory, design principles, network optimization, propagation modeling and prediction, etc.) and vendor capability assessment, Network architecture (3GPP Air interface, standards, technology and evolution, etc.), Vendor capability assessment and Wireless engineering principles (cell site/tower design, attributes and specifications, and RAN design, spectrum/frequency planning, etc.).


• Fully proficient with Hardware (Cell site equipment layout, network infrastructures), Performance Management (System KPIs and metrics, etc.), and Software (Parameter definition, etc).

Primary Job Responsibilities:

• 
  
  To sell mobility application solutions and wireless data products and related services in a defined COR sales territory.


• 
  
  To proactively identify, close and deliver wireless data and application solutions with particular emphasis in the customer's lines of business working with COR store locations.


• 
  
  Manage the assigned region or territory to drive mobility application solutions and wireless data products to assigned targets/quotas.


• 
  
  Apply the wireless data line of business sales framework within the context of the region supported and ensure this framework is executed by the front line COR store sales associates


• 
  
  Proactively utilize in depth technical and sales expertise while leveraging the value proposition, case studies, work flow and ROI tools to drive wireless application sales and mobilizing customers business processes.


• 
  
  In collaboration with assigned COR Store sales teams (Director, Sales Manager and Associates) develop plans to optimize wireless data sales in territory by proactively prioritizing targeted accounts and or solutions.


• 
  
  Position self as the wireless data solutions and mobility applications Subject Matter Expert (SME) in territory.


• 
  
  Proactively participate in wireless data and mobility application account and opportunity reviews with COR Sales management


• 
  
  Provides responsive, timely and thorough responses to customers and sales people supported.


• 
  
  Drive knowledge transfer to the sellers and customers on new wireless data solutions as needed.


• 
  
  Employ and demonstrate advanced and consultative selling techniques and leverage technical and solutioning knowledge to solution customer business problems in order to achieve wireless data unit and AT&T Mobile application sales targets.


• 
  
  Build alliances, both internal and external with the mobility partner ecosystem and execute programs across functional organizations to successfully implement wireless data and application solutions.


• 
  
  Develop, document and share best practices for selling wireless data and application solutions through the COR channel


• 
  
  Serve as the data and application lead on responses to RFX's and unsolicited proposals.


• 
  
  Stay current and maintain a comprehensive knowledge of complex data products and AT&T Mobility Applications solutions and pricing.


• 
  
  Demonstrate an understanding of key business and profit drivers for customers and identify solutions which complement their business objectives and mobilize their business.


• 
  
  Provide timely and accurate account status reports, forecasts, opportunity funnel and business plans to sales leadership and operational teams as required.

• 
  
  3-5 years experience with demonstrated success in selling technology, applications and solutions sales.


• 
  
  Excellent verbal, written, presentation and interpersonal skills.


• 
  
  Well organized with attention to detail.


• 
  
  Passion for winning.


• 
  
  Ability to comfortably interact with senior leadership, customer executives and frontline employees.


• 
  
  Presents professional image of self and Company.


• 
  
  Strong technical knowledge in the following areas: Mobility Applications, Mobility Platforms and Operating Systems, VPN, WLAN, WWAN, LAN, TCP/IP, IP SEC, CDMA, GSM, GPRS, EDGE, UMTS, HSPA, LTE, 802.11


• 
  
  Demonstrated ability to quickly learn a technical product or service.


• 
  
  History of success in consultative/applications selling to Small business accounts.


• 
  
  Proven quota achievement acting in a solution sales and or sales support role.


• 
  
  Ability to adapt to a rapidly changing industry and work environment.


• 
  
  Versatile relationship skills in order to maintain strong bonds with people from a variety of backgrounds including technical, legal, marketing, product development, project management and sales.


• 
  
  Excellent organizational skills which provide the ability to manage multiple projects simultaneously

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

• 
  
  Educate customers on service features and functionality
  
  


• 
  
  Verify all services are working correctly
  
  


• 
  
  Install and rearrange inside wires
  
  


• 
  
  Possibly work in small confined spaces or aloft (up to 28ft)
  
  


• 
  
  Work with hand tools
  
  


• 
  
  Work outdoors in all kinds of weather
  
  

Click here to learn more about this job from AT&T employees!

• Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up


• Assist customers with email, browser, and modem troubleshooting


• Interact with other departments to resolve customer issues or provide additional services

• Data entry and problem solving skills


• Basic computer skills


• Satisfactory results from a background/employment history investigation and drug screening


• The ability to work days, evenings or night tours; overtime, weekends, holidays
  
  
  and split shifts as required
  
  


• Qualify on pre-employment screening:

Internet Services Mini Course (IS-MC)

Customer Service Assessment (CSA)

Call Center Audition (CC Audition)

Test study guides can be found at www.att.jobs/tips .