Overall Purpose: This overlay sales or specialist sales position is responsible for selling complex/technical products, services, applications, and/or solutions to customers in order to solve their strategic business needs. Key Roles and Responsibilities: Responsible for selling technical products/services/applications/solutions, generates sales, and supports the sales efforts of direct sellers by leveraging product, industry, and/or technological expertise. Supports accounts as an overlay/sales specialist seller as opportunities are identified. Manages and coordinates the sales and technical team in support of the sale of the companys products. May possess a working knowledge of new and emerging application services and products. Confers and consults majority of the time at the customers premise developing and presenting sales proposals and systems solutions for complex projects. May assist less experienced peers and partners with Account Managers to close sales. May take the lead in identifying new opportunities. This job key applies to employees who spend more than 50% of their time in duties directly related to making sales away from the employees office at a customers place of business or home. For those individuals employed in the states of Pennsylvania, Colorado, Minnesota, North Dakota, New Jersey, or Wisconsin, this job key applies to employees who spend at least 80% of their time in duties directly related to making sales away from the employees office at a customers place of business or home. Duties directly related to making sales includes: Meeting with customers engaged in sales activities at the customers site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc., traveling to and from the customers premise, providing subject matter expertise regarding technical issues relating to sale; advising customers on suitability of products based on technical needs, preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with ATT external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. Education: Typically requires a Bachelors degree. Experience: Typically requires five to eight years of direct work experience. Supervisory: No. -

As a direct sales position, this role generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customers strategic business priorities. Key Roles and Responsibilities: Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for ATT products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities. Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers. Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers. Observes and participates in presenting products and services that can benefit customers needs. Demonstrates working knowledge of the organization's entire product and service line. Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions. Develops responses to Request for Proposals. Utilizes consultative selling skills to close sales within assigned accounts. Sells in accordance with company policy, procedures and culture. Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities. Responds to customers interpersonal and business needs and ensure customer satisfaction. Owns the account relationship and is responsible for meeting revenue objectives. Demonstrates progressive record of sales achievement. May assist management in devising direct sales plans and strategies. May develop strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction. Works on projects of moderate complexity. This job key applies to employees who spend less than 50% of their time in duties directly related to making their own sales away from the employees office at a customers place of business or home. Duties directly related to making sales includes: Meeting with customers engaged in sales activities either at the customers site or at an ATT location, communicating with customers via phone, teleconference, e- mail, etc., related to proposed solution/sale etc., traveling to and from the customers premise, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with ATT external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. Education: Typically requires a Bachelor degree. Experience: Typically requires 2-5 years direct work experience. Supervisory: No.

• Maintain & Install Networks and networking components for commercial customers


• Perform on-site maintenance for routers, switches and modems, working closely with remote Engineering personnel


• Perform Test & Turn-up activities for network components


• Will be dispatched to customer sites


• Act as hands & eyes for remote engineer for problem resolution, checking inside wire connectivity and device functionality.


• Monitor Network until tested and released from site.


• May be requested to change or load configurations for routers and switches


• Perform other related duties as assigned


• Classroom, CED based, online and/or on-the-job training.


• May be asked to assist with telephone PBX related work i.e. installations, repairs, etc


• May be assigned to high visibility long term projects that require a great deal of organization, communication, and critical due dates.


• Must work well independently and with little supervision while still meeting all objectives.


• Perform wireless access point software testing


• Network Installation and Maintenance support

• Be able to perceive and differentiate colors


• Be able to lift up to 50 lbs


• Be able to work in confined spaces


• Be available to work day, evening, or night shifts including weekends and holidays. Flexibility for overtime and callouts also needed.


• Pass a criminal background check and drug test.


• Have a valid driver's license and satisfactory driving record


• Be available for training that may require travel and overnight stays


• Be able to spend most of the shift moving, standing, stooping, lifting and/or climbing ladders


• Be comfortable with being exposed to all weather conditions


• Qualify on pre-employment screening:

Customer Engineer III Knowledge Test II (CElllKT ll)

Technical Specialist Telecommunications Ability Battery (TS-TAB)

Test study guides can be found at www.att.jobs/tips