Retail Leadership Development Program Various Locations (2012)

• Intensive 6-month focus on developing leadership, management and coaching skills


• Classroom training and practical, hands-on assignments – both individual and team-oriented


• On-site, in-store rotations interacting and learning from our very best retail experts


• Includes working in a retail store for 6 weeks so you are fully prepared when you graduate from the program!

Once you graduate, you will be placed in a retail store location. There, your responsibilities will be to:

• Develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction.


• Supervise the overall daily operation of a store including hiring, coaching, disciplining, and scheduling of employees to ensure cost effective and quality Store Operations.


• Ensure customer satisfaction.


• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.


• Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.


• Meet assigned sales performance and profitability criteria.


• Set appropriate individual performance standards for the store/kiosk in line with national standards.


• Develop, implement and monitor a store prospecting plan to increase sales.


• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.


• Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses.


• Exhibit a high level of leadership presence within all aspects of the business and other internal departments.


• Effectively manage profit and loss responsibility for store/kiosks and protect company assets.


• Analyze various business reports for trend analysis and strategic planning purposes.