<![CDATA[AT&T - Call Center jobs]]> http://connect.att.jobs/careers/call-center-jobs en <![CDATA[AT&T Customer Assistant Goldsboro NC - (Goldsboro, North Carolina)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Customer Assistant can provide you with exactly that!


Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


What you'll do as an AT&T Customer Assistant:


  • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
  • Assist customers with email, browser, and modem troubleshooting
  • Interact with other departments to resolve customer issues or provide additional services





In addition to STRONG communication skills, our Customer Assistants must have:


  • Data entry and problem solving skills
  • Basic computer skills
  • Satisfactory results from a background/employment history investigation and drug screening
  • The ability to work days, evenings or night tours; overtime, weekends, holidays
    and split shifts as required

  • Qualify on pre-employment screening:


Internet Services Mini Course (IS-MC)

Customer Service Assessment (CSA)

Call Center Audition (CC Audition)

Test study guides can be found at: http://att.jobs/test-guides.aspx .


]]> Tue, 22 May 2012 16:00:00 GMT 2448754-Goldsboro-Call-Center <![CDATA[AT&T Telesales Representative Hoover AL - (Hoover, Alabama)]]> As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!


Assists new and existing customers with the purchase of all equipment and service offered by the Company. Provides customer assistance with promotions. Works exclusively in a Telesales environment, receiving inbound calls. Required to achieve a sales quota. Performs other duties as assigned by management.


GENERAL DUTIES


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


  1. Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives.

  2. Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.

  3. Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.

  4. Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management.

  5. Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames.

  6. Assists in special projects assigned by supervisor or other duties as assigned by management.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


PHYSICAL REQUIREMENTS


No physical requirements



BASIC QUALIFICATIONS


Inside Sales representative handling inbound calls from Mass Media advertising/lead generation, to sell all products and services offered by AT&T, in a bargained environment. Effectively sell to the customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories. Meet and exceed all monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience and satisfaction. Work within set key performance measurements defined by the call center and management team. Process sales transactions using internal provisioning systems and follow set processes and procedures. Maintain strong knowledge of all company products, pricing, plans/packages, promotions and features offered.


QUALIFICATIONS REQUIRED:


  • One or more years of strong sales experience in wireless industry

  • PC, Windows, email and good typing skills are necessary to perform daily work functions

  • One or more years in a commission based environment

  • Excellent communication skills, both written and verbal

  • Ability to multi-task in a fast pace sales environment

  • Must be able to work independently and as a team member

  • Flexibility to work evenings/nights, weekends, holidays and occasional overtime based on the needs of the business

  • Must have 100% attendance in a 6-8 week New Hire Training class

  • Educate and sell to the customer needs over the phone

TESTS:


  • Applicants will be expected to pass any assessment associated with the position


SPECIAL JOB REQUIREMENTS:


  • Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

TRAINING


  • On-the-job training

  • On-line training

  • Classroom training

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.


AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Mon, 21 May 2012 16:00:00 GMT 2448799-Hoover-Telesales <![CDATA[AT&T Sales Consultant Raleigh NC - (Raleigh, North Carolina)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Sales Consultant can provide you with exactly that!


Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


Our Sales Consultants can earn over $45,000 in their first year by meeting sales targets and quotas in our high-paced call centers.


What you'll do as an AT&T Sales Consultant:


  • Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs

  • Provide AT&T customers with a positive sales and service experience

  • Interact with multiple online systems while speaking with customers

  • Meet sales quotas and service objectives in a fast paced call center environment


*Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.





Our Sales Consultant must be able to:


  • Complete on-the-job and/or classroom training as required to remain on the job

  • Work day, evening, night, weekend and/or split shifts if required

  • Provide satisfactory results from a background/employment history investigation and drug screening

  • Qualify on pre-employment screening

  • Operate a computer and have basic keyboarding skills



Employment Inventory (EI)


Call Center Audition (CC Audition)


Customer Service Assessment (CSA)

Test study guides can be found at www.att.jobs/tips .






AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


]]> Mon, 21 May 2012 16:00:00 GMT 2444732-Raleigh-Durham-Call-Center <![CDATA[AT&T Customer Assistant Detroit MI - (Detroit, Michigan)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Customer Assistant can provide you with exactly that!


Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


What you'll do as an AT&T Customer Assistant:


  • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

  • Assist customers with email, browser, and modem troubleshooting

  • Interact with other departments to resolve customer issues or provide additional services






In addition to STRONG communication skills, our Customer Assistants must have:


  • Data entry and problem solving skills

  • Basic computer skills

  • Satisfactory results from a background/employment history investigation and drug screening

  • The ability to work days, evenings or night tours; overtime, weekends, holidays

    and split shifts as required


  • Qualify on pre-employment screening:



Internet Services Mini Course (IS-MC)

Customer Service Assessment (CSA)

Call Center Audition (CC Audition)

Test study guides can be found at www.att.jobs/tips .



]]> Thu, 17 May 2012 16:00:00 GMT 2440361-Detroit-Call-Center <![CDATA[AT&T Team Sales Manager Ocala FL - (Ocala, Florida)]]>

Overall Purpose:


Supervises the work of a group of inside sales and service representatives in an Inbound Call Center who are responsible


for selling company products and servicing customer accounts.



Key Roles and Responsibilities:




  • Directs work activities to achieve the volume expected to meet operational requirements.


  • Ensures accuracy and efficiency of service,


  • Maximization of sales revenue and adherence to established policies and procedures.


  • Directs, coaches, motivates, and develops telephone sales and service skills of all supervised sales and service representatives to ensure that sales and service goals are met.


  • Monitors performance of representatives according to established monitoring standards.


  • Counsels and advises representatives regarding performance and discipline.


  • Influences decisions regarding hiring, promoting and discharging employees.

Education: Bachelor degree preferred.



Experience: Call Center processes, procedures and metrics, sales, coaching, leading, developing, problem solving, and MS office preferred.



Supervisory: Yes.



Qualifications - External

Preferred Qualifications include: Call Center sales experience and sales mentoring.



]]> Thu, 17 May 2012 16:00:00 GMT 2440354-Florida-Call-Center <![CDATA[AT&T Internet Assistant Metairie LA - (Metairie, Louisiana)]]>
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?


A job with AT&T as an Internet Assistant can provide you with exactly that!


Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


Our Internet Assistants prepare reviews and maintain a variety of personnel records and reports.


What you'll do as an AT&T Internet Assistant:


  • Input payroll information, order supplies and prepare expense reports

  • Initiate contacts to verify accuracy of company records

  • Maintain records used to determine employee work schedules and force reports

  • Interact with other departments to provide and obtain information as required




In addition to STRONG communication skills, our Internet Assistants must have:


  • Basic computer and keyboarding skills
  • The ability to lift up to 50lbs

  • The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required

  • Satisfactory results from a background/employment history investigation and drug screening
  • Qualification on pre-employment screening:

Telephone Ability Battery (TAB)

Keyboard Skills Test (KST) - Level 1









]]> Thu, 17 May 2012 16:00:00 GMT 2440330-Metairie-Call-Center <![CDATA[AT&T Customer Service Rep I Retention Little Rock AR - (Little Rock, Arkansas)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

GENERAL DUTIES:


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

  • May be required to work in one or multiple queues/skill sets over various customer contact channels

  • Responsible for improving customer retention through programs and service provided to the customer

  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests

  • Continually maintain working knowledge of all company products, services and promotions

  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

  • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

  • May sell and provision wireless services, products, features, equipment and accessories

  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


PHYSICAL REQUIREMENTS:


  • No physical requirements


SALARY RANGE:




    • $10.66 - $14.56 per hour

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Wed, 16 May 2012 16:00:00 GMT 2400344-Little-Rock-Call-Center     <![CDATA[AT&T Customer Assistant Metairie LA - (Metairie, Louisiana)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Customer Assistant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


    What you'll do as an AT&T Customer Assistant:


    • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
    • Assist customers with email, browser, and modem troubleshooting
    • Interact with other departments to resolve customer issues or provide additional services





    In addition to STRONG communication skills, our Customer Assistants must have:


    • Data entry and problem solving skills
    • Basic computer skills
    • Satisfactory results from a background/employment history investigation and drug screening
    • The ability to work days, evenings or night tours; overtime, weekends, holidays
      and split shifts as required

    • Qualify on pre-employment screening:


    Internet Services Mini Course (IS-MC)

    Customer Service Assessment (CSA)

    Call Center Audition (CC Audition)

    Test study guides can be found at: http://att.jobs/test-guides.aspx .


    ]]>     Wed, 16 May 2012 16:00:00 GMT 2437670-Metairie-Call-Center     <![CDATA[AT&T CUSTOMER SERVICE REP I LEBANON VA - (Lebanon, Virginia)]]> Salary 402.00-599.00 per week.

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Sun, 13 May 2012 16:00:00 GMT 2381991-Lebanon-Call-Center     <![CDATA[AT&T Customer Service Representative I Lafayette LA - (Lafayette, Louisiana)]]> WEEKLY SALARY: $410.50 - $576.00 per week.

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • 6 months experience operating a computer in Windows based environment
    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training
    • On-the-job training
    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Sun, 13 May 2012 16:00:00 GMT 2363314-Lafayette-Call-Center     <![CDATA[AT&T Sales Consultant Louisville KY - (Louisville, Kentucky)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Sales Consultant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Sales Consultants can earn over $45,000 in their first year by meeting sales targets and quotas in our high-paced call centers.


    What you'll do as an AT&T Sales Consultant:


    • Consult with Small Business customers to recommend and sell a variety of AT&T products and services to meet our customers needs
    • Provide AT&T Small Business customers with a positive sales and service experience
    • Interact with multiple online systems while speaking with customers
    • Meet sales quotas and service objectives in a fast paced call center environment

    *Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.





    Our Sales Consultant must be able to:


    • Complete on-the-job and/or classroom training as required to remain on the job
    • Work day, evening, night, weekend and/or split shifts if required
    • Provide satisfactory results from a background/employment history investigation and drug screening
    • Operate a computer and have basic keyboarding skills
    • Qualify on pre-employment screening:


    Employment Inventory (EI)


    Call Center Audition (CC Audition)


    Customer Service Assessment (CSA)


    Test study guides can be found at: http://att.jobs/test-guides.aspx .





    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

    ]]>     Thu, 10 May 2012 16:00:00 GMT 2418434-Kentucky-Call-Center     <![CDATA[AT&T Customer Service Representative I Ashland KY - (Grayson, Kentucky)]]> Base Wages: $10.26 to $14.40 per hour

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Tue, 08 May 2012 16:00:00 GMT 2415456-Grayson-Call-Center     <![CDATA[AT&T Sales Support Coordinator Cerritos CA - (Cerritos, California)]]> Purpose:

    The DMDR Sales Support Coordinator I will use technical knowledge with a variety of sales and customer service skills to retain and maintain new subscribers within the first thirty- (30) days of the customer’s activation.



    Key Responsibilities:


    § Interface with customers via telephone in order to provide a quality customer experience through assisting customers with any issues within the first 30 days of service.


    § Provide best-in-class experience to ensure customers do not cancel service.


    § Support new customers with rate plan, feature, promotion, equipment, activation, programming and technical issues.


    § Follow up with customers as necessary in order to ensure 100% customer satisfaction.


    § Maintain expert knowledge of calling plans, offers, promotions, policies and procedures across multiple regions and markets.


    § Provide consistent and accurate information to customers preventing repeat calls.


    § Ensure AT&T image is enhanced during customer conversations.


    § Access, input and retrieve information from company databases, demonstrating proficiency in the use of all information systems and applications available to service the customer.


    § Maintain working knowledge of all fulfillment processes and customer systems used by the DMDR Teams including System X, Telegence, Order Track, Compass, Clarify CRM, Clarify CMS, Snooper,


    § Effect cross-functional alignment through building and maintaining strong relationships with co-workers, management, and other AT&T departments.


    § Excellent troubleshooting, problem solving and conflict resolution skills.


    § Maintain a working knowledge of all aspects of the wireless and wireline industry.


    § Meet or exceed established performance goals.


    § Meet or exceed all Revenue Targets


    § Attend all required company and team meetings and training sessions.


    § Complete daily, weekly, and monthly paperwork as required.


    § Performs miscellaneous tasks as needed.




    Qualifications/ Requirements:


    § At least 2 years of customer service or related experience.


    § Associates degree or equivalent experience preferred.


    § Customer oriented and the ability to handle difficult customers professionally.


    § Excellent verbal, written, and interpersonal skills.


    § Good organizational and time management skills.


    § Demonstrated ability to learn quickly and adapt to a rapidly changing environment.


    § Willingness to work evening shifts, weekends, holidays as well as overtime as needed.


    § Skilled in Windows-based applications, web use, e-mail, and Microsoft Office applications.



    ]]>     Tue, 01 May 2012 16:00:00 GMT 2363246-Los-Angeles-Call-Center     <![CDATA[AT&T Customer Assistant El Paso TX - (El Paso, Texas)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Customer Assistant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


    What you'll do as an AT&T Customer Assistant:


    • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

    • Assist customers with email, browser, and modem troubleshooting

    • Interact with other departments to resolve customer issues or provide additional services





    In addition to STRONG communication skills, our Customer Assistants must have:


    • Data entry and problem solving skills

    • Basic computer skills

    • Satisfactory results from a background/employment history investigation and drug screening

    • The ability to work days, evenings or night tours; overtime, weekends, holidays
      and split shifts as required

    • Qualify on pre-employment screening:


    Internet Services Mini Course (IS-MC)

    Customer Service Assessment (CSA)

    Call Center Audition (CC Audition)

    Test study guides can be found at www.att.jobs/tips .


    ]]>     Mon, 30 Apr 2012 16:00:00 GMT 2392830-El-Paso-Call-Center     <![CDATA[AT&T Customer Service Representative I Ocala FL - (Ocala, Florida)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

    • May be required to work in one or multiple queues/skill sets over various customer contact channels

    • Responsible for improving customer retention through programs and service provided to the customer

    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests

    • Continually maintain working knowledge of all company products, services and promotions

    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories


    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

    • May sell and provision wireless services, products, features, equipment and accessories

    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required



    PHYSICAL REQUIREMENTS:


    • No physical requirements


    Required Qualifications:


    • 3 months experience operating a computer in Windows based environment
    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training
    • On-the-job training
    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Mon, 30 Apr 2012 16:00:00 GMT 2392734-Florida-Call-Center     <![CDATA[AT&T Customer Service Representative I Ocean Springs MS - (Ocean Springs, Mississippi)]]> STARTING HOURLY RATE: $10.26 - $14.40

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Wed, 25 Apr 2012 16:00:00 GMT 2381936-Ocean-Springs-Call-Center     <![CDATA[AT&T Customer Service Representative 1 (Retention) Tulsa Ok - (Tulsa, Oklahoma)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

    SALARY RANGE: $426.50 - $582.50 per week


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age
    • 6 months experience operating a computer in Windows based environment
    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training
    • On-the-job training
    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Sun, 22 Apr 2012 16:00:00 GMT 2370614-Tulsa-Call-Center     <![CDATA[AT&T Customer Service Representative 1 (Care) Tulsa OK - (Tulsa, Oklahoma)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    SALARY RANGE: $426.50 - $582.50 per week



    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age
    • 6 months experience operating a computer in Windows based environment
    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training
    • On-the-job training
    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Thu, 19 Apr 2012 16:00:00 GMT 2363216-Tulsa-Call-Center     <![CDATA[AT&T Customer Service Representative 1 (Care) Lubbock TX - (Lubbock, Texas)]]> This position will be reporting to our Customer Service Experience Team.

    Salary Range $410.00 to 582.50 per week.


    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Wed, 18 Apr 2012 16:00:00 GMT 2331877-Amarillo-Lubbock-Call-Center     <![CDATA[AT&T Telesales Representative Cerritos CA - (Cerritos, California)]]> As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

    Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!


    Assists new and existing customers with the purchase of all equipment and service offered by the Company. Provides customer assistance with promotions. Works exclusively in a Telesales environment, receiving inbound calls. Required to achieve a sales quota. Performs other duties as assigned by management.


    GENERAL DUTIES


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    1. Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives.

    2. Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.

    3. Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.

    4. Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management.

    5. Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames.

    6. Assists in special projects assigned by supervisor or other duties as assigned by management.

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    PHYSICAL REQUIREMENTS


    No physical requirements


    BASIC QUALIFICATIONS


    Inside Sales representative handling inbound calls from Mass Media advertising/lead generation, to sell all products and services offered by AT&T, in a bargained environment. Effectively sell to the customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories. Meet and exceed all monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience and satisfaction. Work within set key performance measurements defined by the call center and management team. Process sales transactions using internal provisioning systems and follow set processes and procedures. Maintain strong knowledge of all company products, pricing, plans/packages, promotions and features offered.


    QUALIFICATIONS REQUIRED:


    • One or more years of strong sales experience in wireless industry

    • PC, Windows, email and good typing skills are necessary to perform daily work functions

    • One or more years in a commission based environment

    • Excellent communication skills, both written and verbal

    • Ability to multi-task in a fast pace sales environment

    • Must be able to work independently and as a team member

    • Flexibility to work evenings/nights, weekends, holidays and occasional overtime based on the needs of the business

    • Must have 100% attendance in a 6-8 week New Hire Training class

    • Educate and sell to the customer needs over the phone

    TESTS:



    • Applicants will be expected to pass any assessment associated with the position


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

    TRAINING


    • On-the-job training

    • On-line training

    • Classroom training

    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.


    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

    ]]>     Sun, 15 Apr 2012 16:00:00 GMT 2215479-Los-Angeles-Telesales     <![CDATA[AT&T Bilingual Collections Representative Nashville TN - (Nashville, Tennessee)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Bilingual Collections Representative can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Bilingual Collections Representatives work with Business and Residence customers in pursuit of collecting company revenues.


    What you'll do as an AT&T Bilingual Collections Representative:


    • Collect delinquent bills by making outbound telephone calls to customers or by written correspondence when appropriate
    • Record data, notations, and enter data online while talking with customers
    • Handle adjustments as appropriate to resolve discrepancies, facilitate payment arrangement negotiations and extensions of credit
    • Compute and quote adjustments, credit/security requirements, balances, amounts billed and/or rates to customers

    In addition to possessing STRONG communications skills, our Bilingual Collections Representatives must:


    • Fluently speak and write in Spanish AND English
    • Possess basic computer and keyboarding skills
    • Complete on-the-job and/or classroom training as required to remain on the job
    • Obtain satisfactory results from a background/employment history investigation and drug screening
    • Qualify on pre-employment screening:


    Call Center Audition (CC Audition)


    Employment Inventory (EI)

    Customer Service Assessment (CSA)

    Oral Proficiency Interview - Spanish (OPI)




    ]]>     Thu, 12 Apr 2012 16:00:00 GMT 2346253-Nashville-Call-Center     <![CDATA[AT&T Sales Consultant Rome GA - (Rome, Georgia)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Sales Consultant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Sales Consultants can earn over $45,000 in their first year by meeting sales targets and quotas in our high-paced call centers.


    What you'll do as an AT&T Sales Consultant:


    • Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs

    • Provide AT&T customers with a positive sales and service experience

    • Interact with multiple online systems while speaking with customers

    • Meet sales quotas and service objectives in a fast paced call center environment


    *Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.





    Our Sales Consultant must be able to:


    • Complete on-the-job and/or classroom training as required to remain on the job

    • Work day, evening, night, weekend and/or split shifts if required

    • Provide satisfactory results from a background/employment history investigation and drug screening

    • Qualify on pre-employment screening

    • Operate a computer and have basic keyboarding skills



    Employment Inventory (EI)


    Call Center Audition (CC Audition)


    Customer Service Assessment (CSA)

    Test study guides can be found at www.att.jobs/tips .






    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Thu, 12 Apr 2012 16:00:00 GMT 2346228-Rome-Call-Center     <![CDATA[AT&T Bilingual Sales Consultant Miami FL - (Miami, Florida)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Bilingual Sales Consultant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Bilingual Sales Consultants can earn over $45,000 in their first year by meeting sales targets and quotas in our high-paced call centers.


    What you'll do as an AT&T Bilingual Sales Consultant:


    • Consult with Small Business customers to recommend and sell a variety of AT&T products and services to meet our customers needs
    • Provide AT&T Small Business customers with a positive sales and service experience
    • Interact with multiple online systems while speaking with customers
    • Meet sales quotas and service objectives in a fast paced call center environment

    *Sales Consultants are compensated on a leveraged compensation plan consisting of base pay and incentive pay.





    Our Bilingual Sales Consultant must be able to:


    • Fluently speak and write in Spanish AND English
    • Complete on-the-job and/or classroom training as required to remain on the job
    • Work day, evening, night, weekend and/or split shifts if required
    • Provide satisfactory results from a background/employment history investigation and drug screening
    • Operate a computer and have basic keyboarding skills
    • Qualify on pre-employment screening:


    Employment Inventory (EI)


    Call Center Audition (CC Audition)


    Customer Service Assessment (CSA)


    Oral Proficiency Interview - Spanish (OPI)
    Test study guides can be found at: http://att.jobs/test-guides.aspx .





    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

    ]]>     Thu, 12 Apr 2012 16:00:00 GMT 2339506-Miami-Call-Center     <![CDATA[AT&T Customer Service Rep 1 (Retention) Lubbock TX - (Lubbock, Texas)]]> ***This position will report to the Customer Retention Team***


    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.




    Salary Range: $410.00-$582.50/wk


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Sun, 08 Apr 2012 16:00:00 GMT 2331834-Amarillo-Lubbock-Call-Center     <![CDATA[AT&T Customer Service Representative 1 Oklahoma City OK - (Oklahoma City, Oklahoma)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    SALARY RANGE: $426.50 - $582.50 per week



    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age
    • 6 months experience operating a computer in Windows based environment
    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training
    • On-the-job training
    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Sun, 08 Apr 2012 16:00:00 GMT 2331830-Oklahoma-City-Call-Center     <![CDATA[AT&T Customer Service Rep I [CWA MOB] Pueblo Colorado - (Pueblo, Colorado)]]> Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.

    The starting pay for this position is targeted at between $10.88/hr and $14.97/hr based on verifiable experience and education.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Tue, 03 Apr 2012 16:00:00 GMT 2320667-Colorado-Springs-Call-Center     <![CDATA[AT&T Telesales Representative Plano TX - (Plano, Texas)]]> As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

    Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!


    Assists new and existing customers with the purchase of all equipment and service offered by the Company. Provides customer assistance with promotions. Works exclusively in a Telesales environment, receiving inbound calls. Required to achieve a sales quota. Performs other duties as assigned by management.


    GENERAL DUTIES


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    1. Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives.

    2. Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.

    3. Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.

    4. Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management.

    5. Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames.

    6. Assists in special projects assigned by supervisor or other duties as assigned by management.

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    PHYSICAL REQUIREMENTS


    No physical requirements


    BASIC QUALIFICATIONS


    Inside Sales representative handling inbound calls from Mass Media advertising/lead generation, to sell all products and services offered by AT&T, in a bargained environment. Effectively sell to the customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories. Meet and exceed all monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience and satisfaction. Work within set key performance measurements defined by the call center and management team. Process sales transactions using internal provisioning systems and follow set processes and procedures. Maintain strong knowledge of all company products, pricing, plans/packages, promotions and features offered.


    QUALIFICATIONS REQUIRED:


    • One or more years of strong sales experience in wireless industry

    • PC, Windows, email and good typing skills are necessary to perform daily work functions

    • One or more years in a commission based environment

    • Excellent communication skills, both written and verbal

    • Ability to multi-task in a fast pace sales environment

    • Must be able to work independently and as a team member

    • Flexibility to work evenings/nights, weekends, holidays and occasional overtime based on the needs of the business

    • Must have 100% attendance in a 6-8 week New Hire Training class

    • Educate and sell to the customer needs over the phone

    TESTS:


    • Applicants will be expected to pass any assessment associated with the position



    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

    TRAINING


    • On-the-job training

    • On-line training

    • Classroom training

    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.


    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Mon, 26 Mar 2012 16:00:00 GMT 2295900-Plano-Telesales     <![CDATA[AT&T Bilingual Relay Associate Miami FL - (Miami, Florida)]]> LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS?

    A job with AT&T as a Bilingual Relay Associate can provide you with exactly that!



    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Bilingual Relay Associates are responsible for relaying telephone calls or messages from non-TDD parties to TDD users by functions described below in our high paced Relay Call Center.


    What you'll do as an AT&T Bilingual Relay Associate:


    • Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
    • Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
    • Acknowledge call and communicate with TDD user via CRT or other terminal
    • Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
    • Prepare billing records that will be used for billing purposes
    • Relay telephone calls or message

    Our Bilingual Relay Associates must be able to:


    • Fluently speak and write in Spanish AND English
    • Complete on-the-job and/or classroom training as required to remain on the job
    • Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
    • Work in a call center environment on a computer with a headset for extended periods of time
    • Data entry and problem solving skills
    • Basic computer skills
    • Obtain satisfactory results from a background/employment history investigation and drug screening
    • Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
    • Qualify on pre-employment screening:


    Oral Typing Skills Test (OTST-T)

    Telephone Ability Battery (TAB)

    Oral Proficiency Interview - Spanish (OPI)

    Oral Proficiency Interview - English (OPI)

    Test study guides can be found at: http://att.jobs/test-guides.aspx




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

    ]]>     Sun, 25 Mar 2012 16:00:00 GMT 2292814-Miami-Relay-Associate     <![CDATA[AT&T Relay Associate Miami FL - (Miami, Florida)]]> LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS?

    A job with AT&T as a Relay Associate can provide you with exactly that!



    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Relay Associates are responsible for relaying telephone calls or messages from non-TDD parties to TDD users by functions described below in our high paced Relay Call Center.


    What you'll do as an AT&T Relay Associate:


    • Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
    • Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
    • Acknowledge call and communicate with TDD user via CRT or other terminal
    • Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
    • Prepare billing records that will be used for billing purposes
    • Relay telephone calls or message

    Our Relay Associates must be able to:


    • Complete on-the-job and/or classroom training as required to remain on the job
    • Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
    • Work in a call center environment on a computer with a headset for extended periods of time
    • Data entry and problem solving skills
    • Basic computer skills
    • Obtain satisfactory results from a background/employment history investigation and drug screening
    • Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
    • Qualify on pre-employment screening:


    Oral Typing Skills Test (OTST-T)

    Telephone Ability Battery (TAB)

    Oral Proficiency Interview - English (OPI)


    Test study guides can be found at: http://att.jobs/test-guides.aspx




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

    ]]>     Sun, 25 Mar 2012 16:00:00 GMT 2292807-Miami-Relay-Associate     <![CDATA[AT&T Customer Assistant Birmingham AL - (Birmingham, Alabama)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Customer Assistant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


    What you'll do as an AT&T Customer Assistant:


    • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

    • Assist customers with email, browser, and modem troubleshooting

    • Interact with other departments to resolve customer issues or provide additional services






    In addition to STRONG communication skills, our Customer Assistants must have:


    • Data entry and problem solving skills

    • Basic computer skills

    • Satisfactory results from a background/employment history investigation and drug screening

    • The ability to work days, evenings or night tours; overtime, weekends, holidays

      and split shifts as required


    • Qualify on pre-employment screening:



    Internet Services Mini Course (IS-MC)

    Customer Service Assessment (CSA)

    Call Center Audition (CC Audition)

    Test study guides can be found at www.att.jobs/tips .



    ]]>     Wed, 21 Mar 2012 16:00:00 GMT 2283812-Birmingham-Call-Center     <![CDATA[AT&T Customer Service Representative I Wheeling WV - (Triadelphia, West Virginia)]]> WAGE RATE: $20,904 - $31,148 ANNUAL ($10.05 - $14.97 / HR)

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
    • May be required to work in one or multiple queues/skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and service provided to the customer
    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
    • Continually maintain working knowledge of all company products, services and promotions
    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
    • May sell and provision wireless services, products, features, equipment and accessories
    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation


    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training


    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills





    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.




    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Wed, 21 Mar 2012 16:00:00 GMT 2283810-Triadelphia-Call-Center     <![CDATA[AT&T Customer Service Representative 1 Austin TX - (Austin, Texas)]]> Starting Pay: $11.87 to $14.32 Hourly

    Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


    GENERAL DUTIES:


    The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


    GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


    • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

    • May be required to work in one or multiple queues/skill sets over various customer contact channels

    • Responsible for improving customer retention through programs and service provided to the customer

    • Utilizes mechanized systems to initiate and complete service orders and handle customer requests

    • Continually maintain working knowledge of all company products, services and promotions

    • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

    • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

    ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:


    • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

    • May sell and provision wireless services, products, features, equipment and accessories

    • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


    PHYSICAL REQUIREMENTS:


    • No physical requirements

    Required Qualifications:


    • At least 18 years of age

    • 6 months experience operating a computer in Windows based environment

    • Availability to work a flexible schedule which includes all hours of call center operation

    TESTS: Applicants will be expected to pass any assessment associated with the position.


    TRAINING:


    • Classroom training

    • On-the-job training

    • On-line training

    SPECIAL JOB REQUIREMENTS:


    • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

    • One year customer service work experience preferred. Excellent communication and computer skills




    Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



    AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


    ]]>     Wed, 14 Mar 2012 16:00:00 GMT 2262064-Austin-Call-Center     <![CDATA[AT&T Customer Assistant Little Rock AR - (Little Rock, Arkansas)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Customer Assistant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


    What you'll do as an AT&T Customer Assistant:


    • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

    • Assist customers with email, browser, and modem troubleshooting

    • Interact with other departments to resolve customer issues or provide additional services






    In addition to STRONG communication skills, our Customer Assistants must have:


    • Data entry and problem solving skills

    • Basic computer skills

    • Satisfactory results from a background/employment history investigation and drug screening

    • The ability to work days, evenings or night tours; overtime, weekends, holidays

      and split shifts as required


    • Qualify on pre-employment screening:



    Internet Services Mini Course (IS-MC)

    Customer Service Assessment (CSA)

    Call Center Audition (CC Audition)

    Test study guides can be found at www.att.jobs/tips .



    ]]>     Wed, 15 Feb 2012 14:00:00 GMT 2175482-Little-Rock-Call-Center     <![CDATA[AT&T Customer Assistant Natl Internet Svcs Louisville KY - (Kentucky)]]> LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

    A job with AT&T as a Customer Assistant can provide you with exactly that!


    Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!


    Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.


    What you'll do as an AT&T Customer Assistant:


    • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
    • Assist customers with email, browser, and modem troubleshooting
    • Interact with other departments to resolve customer issues or provide additional services





    In addition to STRONG communication skills, our Customer Assistants must have:


    • Data entry and problem solving skills
    • Basic computer skills
    • Satisfactory results from a background/employment history investigation and drug screening
    • The ability to work days, evenings or night tours; overtime, weekends, holidays
      and split shifts as required

    • Qualify on pre-employment screening:


    Internet Services Mini Course (IS-MC)

    Customer Service Assessment (CSA)

    Call Center Audition (CC Audition)

    Test study guides can be found at www.att.jobs/tips .


    ]]>     Tue, 14 Feb 2012 14:00:00 GMT 2175612-Kentucky-Call-Center